At a Glance
- Tasks: Provide essential IT support to staff and students in a vibrant educational setting.
- Company: Join a leading educational organisation in Bournemouth with a collaborative culture.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive environment.
- Other info: Opportunity to work on exciting projects and enhance your IT career.
- Why this job: Make a real difference by ensuring smooth IT operations and supporting learning.
- Qualifications: Experience in 1st & 2nd line support and strong troubleshooting skills required.
The predicted salary is between 36000 - 60000 £ per year.
Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment. Please note, this role is based on site in Bournemouth, Mon-Fri. Key Responsibilities
- Deliver 1st and 2nd line technical support to staff and students, ensuring smooth day-to-day IT operations.
- Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary.
- Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS).
- Manage and track IT assets, licences, and documentation to ensure accuracy and compliance.
- Support cloud and on-premises platforms including Microsoft 365, Teams, and SharePoint.
- Assist with projects, upgrades, and system improvements, contributing to a secure and stable IT environment.
- Champion cybersecurity awareness within the organisation.
- Collaborate with central IT teams to resolve infrastructure or system-wide issues promptly.
About You
- Proven experience providing 1st & 2nd line technical support.
- Strong troubleshooting skills across Windows 10 / 11, Microsoft 365, and network systems.
- Familiarity with Azure AD & Intune.
- Excellent communication and customer service skills, with a calm, proactive approach.
Strong attention to detail and ability to document p...
Senior IT Support Technician in Bournemouth employer: Pure Resourcing Solutions
Join a leading educational organisation in Bournemouth that values collaboration and innovation, offering a supportive work culture where your contributions directly impact the learning experience of students and staff. With opportunities for professional growth and development, you will thrive in an environment that champions continuous improvement and cybersecurity awareness, all while enjoying the vibrant community and lifestyle that Bournemouth has to offer.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Technician in Bournemouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pure Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pure Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pure Resourcing Solutions!
✨Direct Apply to Pure Resourcing Solutions
Let's not forget to apply directly through the Pure Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Technician in Bournemouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pure Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pure Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pure Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
