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For Companies At a Glance
- Tasks: Provide essential IT support to staff and students in a vibrant educational setting.
- Company: Join a leading educational organisation in Bournemouth with a collaborative culture.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive environment.
- Why this job: Make a real difference by ensuring smooth IT operations and supporting learning.
- Qualifications: Experience in 1st & 2nd line support and strong troubleshooting skills required.
- Other info: Opportunity to work on exciting projects and enhance your IT career.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment.Please note, this role is based on site in Bournemouth, Mon-Fri.Key Responsibilities
- Deliver 1st and 2nd line technical support to staff and students, ensuring smooth day-to-day IT operations.
- Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary.
- Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS).
- Manage and track IT assets, licences, and documentation to ensure accuracy and compliance.
- Support cloud and on-premises platforms including Microsoft 365, Teams, and SharePoint.
- Assist with projects, upgrades, and system improvements, contributing to a secure and stable IT environment.
- Champion cybersecurity awareness within the organisation.
- Collaborate with central IT teams to resolve infrastructure or system-wide issues promptly.
About You
- Proven experience providing 1st & 2nd line technical support.
- Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems.
- Familiarity with Azure AD & Intune.
- Excellent communication and customer service skills, with a calm, proactive approach.
- Strong attention to detail and ability to document processes clearly.
- Able to work independently, manage multiple priorities, and maintain a positive, solution-focused attitude.
What Next? – Apply Now!
Senior IT Support Technician employer: Pure Resourcing Solutions
Contact Detail:
Pure Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to understand their values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support, like troubleshooting scenarios or how you handle difficult users. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or projects that highlight your technical abilities, especially with Windows, Microsoft 365, and network systems. This can really set you apart from other candidates and demonstrate your hands-on experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 1st and 2nd line support experience, especially with Windows and Microsoft 365, to show us you're the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Mention specific projects or experiences that demonstrate your troubleshooting skills and customer service approach.
Showcase Your Technical Skills: Don’t forget to list your technical skills clearly. We want to see your familiarity with Azure AD, Intune, and any other relevant technologies. This helps us understand your capabilities at a glance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Pure Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and network systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the tech, but that you can handle real-world issues.
✨Showcase Your Customer Service Skills
Since this role involves supporting staff and students, it’s crucial to demonstrate your excellent communication and customer service skills. Prepare examples of how you've effectively communicated technical information to non-technical users, and how you maintained a calm and proactive approach during challenging situations.
✨Highlight Your Attention to Detail
In IT support, details matter! Be prepared to discuss how you document processes and track IT assets accurately. You might want to share specific instances where your attention to detail helped prevent issues or improved efficiency in your previous roles.
✨Emphasise Team Collaboration
This position requires collaboration with central IT teams, so be ready to talk about your experience working in a team environment. Share examples of how you’ve contributed to projects or resolved system-wide issues together with colleagues, showcasing your ability to work well with others.
