At a Glance
- Tasks: Support and evolve IT infrastructure across multiple sites with hands-on technical ownership.
- Company: Innovative organisation experiencing exciting growth in the IT sector.
- Benefits: Competitive salary, career progression opportunities, and a dynamic work environment.
- Other info: Hands-on role with opportunities for managerial or technical advancement.
- Why this job: Join a growing team and make a real impact on diverse IT projects.
- Qualifications: Proven senior support experience with strong Microsoft and networking skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Norwich, England
Sector: IT
Salary: £40,000.00 to £50,000.00 per annum
I’m excited to be partnering with a highly innovative organisation during an exciting period of growth. They’re seeking an IT Technician to play a key role in delivering and evolving their infrastructure across multiple sites, with a strong focus on networking and hands-on technical ownership.
Key Responsibilities- Act as a senior escalation point for complex infrastructure, server, and network issues
- Deliver infrastructure and network projects (site rollouts, migrations, upgrades)
- Configure and manage network equipment, including switches, firewalls, and wireless environments
- Administer Windows Server, Active Directory, and virtualised environments
- Support and maintain Microsoft 365 / Azure services
- Perform root cause analysis and implement permanent technical solutions
- Support multi-site infrastructure improvements and standardisation
- Assist the service desk team with all levels of incidents during high workload periods, providing hands-on support where required
- Proven experience at senior support / infrastructure level
- Strong Microsoft stack: Windows Server, Active Directory, Microsoft 365 (Azure beneficial)
- Strong networking experience, including:
- Switch configuration (VLANs, port configuration, trunking)
- Firewall configuration (NAT, rules, security policies)
- Managing and troubleshooting LAN / Wi-Fi environments
- Experience with virtualisation platforms (Hyper-V and/or VMware)
- Demonstrable involvement in projects, migrations, and infrastructure delivery
- Comfortable in a hands-on environment, supporting both advanced issues and day-to-day support when needed
- Due to the nature of the organisation, you must also:
- Be a UK Citizen
- Pass DBS and SC clearance
- Work 5 days per week on-site in Norwich
- Growing IT team with strong scope for career progression (managerial and/or technical)
- Opportunity to work across infrastructure, networking, and project delivery
- Varied role combining senior technical responsibility with hands-on work
IT Technician (2nd & 3rd Line) in Norwich employer: Pure Resourcing Solutions
Join a forward-thinking organisation in Norwich that prioritises innovation and employee development. As an IT Technician, you'll benefit from a collaborative work culture that encourages growth through diverse projects and hands-on technical challenges, all while enjoying a competitive salary and the opportunity to advance your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician (2nd & 3rd Line) in Norwich
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pure Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pure Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pure Resourcing Solutions!
✨Direct Apply to Pure Resourcing Solutions
Let's not forget to apply directly through the Pure Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician (2nd & 3rd Line) in Norwich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pure Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pure Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pure Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
