At a Glance
- Tasks: Provide hands-on IT support and troubleshoot user issues across multiple sites.
- Company: Join a growing international organisation with a collaborative IT team.
- Benefits: Gain valuable experience in a dynamic environment with potential for future opportunities.
- Other info: Opportunity to work with cloud technologies like Azure and Intune.
- Why this job: Make a real difference by enhancing user experience and supporting innovative IT solutions.
- Qualifications: 3-4 years in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 30000 - 40000 € per year.
I'm supporting a growing, international organisation looking for an IT Service Desk Analyst to provide interim support within a busy and collaborative IT team. This is a hands-on role focused on delivering day-to-day IT support across a multi-site user base.
Key Responsibilities
- Provide 1st & 2nd line support via tickets, phone, Teams and walk-ups
- Troubleshoot hardware, software and end-user issues across laptops, mobile devices and applications
- Monitor and manage tickets within a service desk system, ensuring SLAs and response times are met
- Set up and configure new user devices and accounts
- Work closely with wider IT teams to escalate and resolve more complex issues
- Maintain accurate documentation and contribute to knowledge base improvements
- Support continuous improvement of the service desk and user experience
Experience Required
- 3-4 years' experience in IT Service Desk or IT Support roles
- Strong troubleshooting skills across Windows, Office 365 and general IT hardware
- Exposure to cloud environments such as Azure and Intune
- Structured and process-driven approach, with awareness of audit and compliance
- Strong communication and customer service skills, with the ability to manage a busy workload
Apply Now!
IT Support (Temp) in Norwich employer: Pure Resourcing Solutions
Join a dynamic and expanding international organisation that values collaboration and innovation in the IT sector. As an IT Support professional, you'll benefit from a supportive work culture that prioritises employee growth and development, alongside competitive remuneration and flexible working arrangements. Located on the outskirts of Norwich, this role offers a unique opportunity to enhance your skills while contributing to a team dedicated to delivering exceptional IT services.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support (Temp) in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved issues in the past, especially with Windows and Office 365. We want to see your problem-solving prowess!
✨Tip Number 3
Show off your customer service skills during interviews! Remember, it's not just about fixing tech issues; it's about making users feel supported. Share stories that highlight your communication and empathy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support (Temp) in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with 1st and 2nd line troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise with Windows, Office 365, and any cloud environments you've worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Service Desk Analyst role. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our collaborative team.
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, make sure your application reflects your strong communication skills. Whether it's through your CV or cover letter, let us know how you’ve successfully managed customer service situations in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Pure Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows and Office 365. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving abilities.
✨Familiarise Yourself with Service Desk Tools
Get to grips with common service desk systems and ticket management processes. If you’ve used any specific tools before, be prepared to talk about how you managed tickets and met SLAs, as this is crucial for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with users, practice explaining technical concepts in simple terms. Think of examples where you’ve successfully communicated with non-technical users to resolve their issues.
✨Demonstrate a Continuous Improvement Mindset
Be ready to discuss how you've contributed to improving processes or user experiences in previous roles. This could be anything from suggesting new documentation practices to implementing feedback mechanisms.
