At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries efficiently.
- Company: Join a well-established housing organisation with a supportive team.
- Benefits: Immediate start, hybrid working, and valuable experience in the housing sector.
- Other info: Full-time temporary role until June 2026 with shift work from 8am to 5:30pm.
- Why this job: Make an immediate impact in a busy, customer-focused environment.
- Qualifications: Experience in customer service, excellent communication skills, and strong IT abilities.
The predicted salary is between 24000 - 28000 € per year.
We are currently supporting a well-established housing organisation in their search for a Customer Services Advisor to join their team on a short-term temporary basis with an immediate start. This is a great opportunity to join a busy, customer-focused environment and make an immediate impact.
The Role
- Act as the first point of contact for customers, delivering a high standard of service and resolving queries as efficiently as possible.
- Handling customer enquiries via telephone and digital channels.
- Resolving issues at first point of contact where possible.
- Logging and tracking repairs using internal systems.
- Providing accurate information on services and promoting self-service options.
- Escalating more complex queries where necessary.
- Managing sensitive or challenging conversations in a professional manner.
About You
We are looking for someone who can hit the ground running and thrives in a fast-paced, customer-focused role. You will have:
- Experience in a customer service or call centre environment.
- Excellent communication skills, both verbal and written.
- Confidence in handling difficult conversations.
- Strong IT and digital skills, including Microsoft Office.
- A proactive, organised approach with good attention to detail.
Desirable
- Experience within housing, repairs or contact centre environments.
- Experience handling customer complaints.
What’s on Offer
- Immediate start.
- Opportunity to gain experience within the housing sector.
- Friendly and supportive team.
This is a full time, temporary role expecting to last until the end of June 2026. Hybrid working is offered and you will be expected to work shifts between the hours of 8am and 5:30pm Monday-Friday.
If you are available immediately and keen to secure your next temporary role, apply today or contact Emily at Pure.
Customer Services Advisor in Norwich employer: Pure Resourcing Solutions
Join a well-established housing organisation that prioritises a supportive and friendly work culture, where you can make an immediate impact as a Customer Services Advisor. With opportunities for professional growth within the housing sector and a hybrid working model, this role offers a dynamic environment that values your contributions and fosters teamwork. Experience the satisfaction of helping customers while being part of a dedicated team committed to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Norwich
✨Tip Number 1
Get your game face on! When you’re heading into an interview, remember to showcase your customer service skills. Think about specific examples where you’ve resolved issues or handled difficult conversations – this is your chance to shine!
✨Tip Number 2
Do your homework! Research the housing organisation and understand their values and services. This will not only help you answer questions better but also show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on articulating your experience in customer service and how it relates to the role of a Customer Services Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re proactive – just what they’re looking for!
We think you need these skills to ace Customer Services Advisor in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can make an impact right from the start!
Show Off Your Communication Skills:Since this role involves handling customer enquiries, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with difficult conversations.
Be Proactive and Organised:We love candidates who take initiative! In your application, share examples of how you've been proactive in previous roles. Also, mention your organisational skills, as these are key in a busy, customer-focused environment like this one.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. This way, we can easily track your application and get back to you quickly. Don’t miss out on this opportunity to join a friendly and supportive team!
How to prepare for a job interview at Pure Resourcing Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Advisor. Familiarise yourself with handling customer enquiries, logging repairs, and promoting self-service options. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively handled customer queries in the past. Think about times when you resolved issues or managed difficult conversations, and be ready to share these experiences during the interview.
✨Demonstrate Your IT Proficiency
Brush up on your IT skills, especially with Microsoft Office and any relevant internal systems. You might be asked about your experience with digital channels, so be prepared to discuss how you've used technology to enhance customer service in previous roles.
✨Be Proactive and Organised
Employers love candidates who can hit the ground running. During the interview, highlight your proactive approach and attention to detail. Share specific examples of how you've managed your time effectively in a fast-paced environment, as this will show you're ready for the challenges of the role.
