At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries efficiently.
- Company: Join a well-established housing organisation with a customer-focused environment.
- Benefits: Immediate start, hybrid working, and experience in the housing sector.
- Other info: Friendly team atmosphere with opportunities for professional growth.
- Why this job: Make an immediate impact while gaining valuable customer service experience.
- Qualifications: Experience in customer service, excellent communication skills, and strong IT abilities.
The predicted salary is between 22000 - 26000 £ per year.
We are currently supporting a well-established housing organisation in their search for a Customer Services Advisor to join their team on a short-term temporary basis with an immediate start. This is a great opportunity to join a busy, customer-focused environment and make an immediate impact.
The Role
As a Customer Services Advisor, you will act as the first point of contact for customers, delivering a high standard of service and resolving queries as efficiently as possible.
Key responsibilities
- Handling customer enquiries via telephone and digital channels
- Resolving issues at first point of contact where possible
- Logging and tracking repairs using internal systems
- Providing accurate information on services and promoting self-service options
- Escalating more complex queries where necessary
- Managing sensitive or challenging conversations in a professional manner
About You
We are looking for someone who can hit the ground running and thrives in a fast-paced, customer-focused role. You will have:
- Experience in a customer service or call centre environment
- Excellent communication skills, both verbal and written
- Confidence in handling difficult conversations
- Strong IT and digital skills, including Microsoft Office
- A proactive, organised approach with good attention to detail
Desirable
- Experience within housing, repairs or contact centre environments
- Experience handling customer complaints
What’s on Offer
- Immediate start
- Opportunity to gain experience within the housing sector
- Friendly and supportive team
This is a full time, temporary role expecting to last until the end of June 2026. Hybrid working is offered and you will be expected to work shifts between the hours of 8am and 5:30pm Monday-Friday.
If you are available immediately and keen to secure your next temporary role, apply today or contact Emily at Pure.
Customer Services Advisor in Norfolk employer: Pure Resourcing Solutions
Join a well-established housing organisation that prioritises a supportive and friendly work culture, where you can make an immediate impact as a Customer Services Advisor. With opportunities for professional growth and the flexibility of hybrid working, this role offers a chance to enhance your skills in a dynamic environment while contributing to meaningful customer service in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Norfolk
✨Tip Number 1
Get your game face on! When you’re heading into an interview, remember to showcase your customer service skills. Think about specific examples where you’ve resolved issues or handled difficult conversations – this is your chance to shine!
✨Tip Number 2
Do your homework! Research the housing organisation and understand their values and services. This will not only help you answer questions better but also show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you’ll feel during the actual interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Advisor in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills match the role of a Customer Services Advisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role is all about interacting with customers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors!
Highlight Your Problem-Solving Abilities:As a Customer Services Advisor, you’ll need to resolve queries efficiently. Share examples in your application where you’ve successfully handled difficult situations or complaints, showing us that you can keep your cool under pressure.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our friendly team!
How to prepare for a job interview at Pure Resourcing Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Advisor. Familiarise yourself with handling customer enquiries, logging repairs, and promoting self-service options. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Consider common customer service scenarios and how you would handle them, especially challenging conversations. This will prepare you to showcase your skills during the interview.
✨Showcase Your IT Proficiency
As the job requires strong IT skills, be ready to discuss your experience with Microsoft Office and any other relevant digital tools. You might even want to mention specific examples of how you've used these skills to improve customer service in previous roles.
✨Demonstrate a Proactive Approach
Employers love candidates who can hit the ground running. Share examples from your past experiences where you took initiative to resolve issues or improve processes. This will highlight your proactive nature and show that you're well-suited for a fast-paced environment.
