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- Tasks: Provide hands-on IT support and troubleshoot user issues in a collaborative team.
- Company: Join a growing international organisation with a dynamic work culture.
- Benefits: Gain valuable experience in IT support while working on-site.
- Other info: Opportunity for professional growth in a fast-paced environment.
- Why this job: Make a real difference by enhancing user experience and improving IT services.
- Qualifications: 3-4 years in IT support, strong troubleshooting skills, and customer service focus.
The predicted salary is between 30000 - 40000 £ per year.
I’m supporting a growing, international organisation looking for an IT Service Desk Analyst to provide interim support within a busy and collaborative IT team. This is a hands-on role focused on delivering day-to-day IT support across a multi-site user base.
Key Responsibilities
- Provide 1st & 2nd line support via tickets, phone, Teams and walk-ups
- Troubleshoot hardware, software and end-user issues across laptops, mobile devices and applications
- Monitor and manage tickets within a service desk system, ensuring SLAs and response times are met
- Set up and configure new user devices and accounts
- Work closely with wider IT teams to escalate and resolve more complex issues
- Maintain accurate documentation and contribute to knowledge base improvements
- Support continuous improvement of the service desk and user experience
Experience Required
- 3–4 years’ experience in IT Service Desk or IT Support roles
- Strong troubleshooting skills across Windows, Office 365 and general IT hardware
- Exposure to cloud environments such as Azure and Intune
- Structured and process-driven approach, with awareness of audit and compliance
- Strong communication and customer service skills, with the ability to manage a busy workload
Apply Now!
Locations
IT Support (Temp) in Norfolk, Norwich employer: Pure Resourcing Solutions
Contact Detail:
Pure Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support (Temp) in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your troubleshooting skills! During interviews, be ready to discuss specific examples of how you've resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support (Temp) in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role. Highlight your experience with troubleshooting, Windows, and Office 365. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, don’t forget to showcase your strong communication skills in your application. We love candidates who can explain techy stuff in a way that everyone understands!
Be Specific About Your Experience: When detailing your past roles, be specific about your responsibilities and achievements. Mention any experience with service desk systems or cloud environments like Azure and Intune. We’re keen to know how you’ve made an impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pure Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows and Office 365. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving abilities.
✨Familiarise Yourself with the Company
Research the organisation and its IT structure. Understanding their multi-site operations and any specific tools they use will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain IT support scenarios. Think of examples from your previous roles where you successfully managed tickets or resolved user issues, and be ready to explain your thought process.
✨Show Off Your Communication Skills
Since this role requires strong customer service skills, practice explaining technical concepts in simple terms. During the interview, make sure to communicate clearly and confidently, showing that you can effectively interact with users.