Technical Administration Co-ordinator in Ipswich

Location: Ipswich, England

Sector: Admin & Secretarial

Salary: £28,000.00 to £34,000.00 per annum

Technical Administration Co-ordinator, Ipswich, 9-5:30pm, Parking onsite

Key Requirements:

• You will be responsible for setting up new projects and maintain accurate project records within Salesforce.
• Save key emails and documents to ensure a clear and traceable project history.
• Issue project documentation to customers and clients, including:
• Specifications
• Quotations
• Survey reports
• Guarantees and warranties
• Support Technical Sales Managers by:
• Requesting design information
• Formatting and issuing specifications and reports
• Ensuring all documentation is complete and ready before sending
• Upload Quality Assurance (QA) reports and scores.
• Assist in coordinating defect investigations and associated documentation.
• Where capacity allows, help progress quoted projects that are not actively being followed up, supporting conversion.

Commercial Enablement:

• You will support agreed commercial activities, including:
• Booking and coordinating CPD (Continuing Professional Development) sessions
• Providing administrative support for approved installer processes, including onboarding, audits, renewals, and certification
• Scheduling installer training and maintaining accurate records
• Supporting logistics and administration for:
• Corporate hospitality
• Trade and commercial events
• Booking hotels for approved commercial activity.

Project & Sales Partnership:

• Act as a recognised secondary point of contact for customers and clients.
• Communicate clearly with customers, TSMs, and internal teams.
• Proactively chase missing information and flag issues early.
• Maintain a clear and accurate flow of information throughout the project lifecycle.
• Ensure support is planned and purposeful rather than reactive.

Quality, Process & Continuous Improvement:

• Keep Salesforce and project data accurate and up to date.
• Follow agreed processes and ways of working.
• Highlight poor-quality inputs or ineffective handovers that cause rework.
• Suggest practical improvements to reduce inefficiencies and improve workflow.

Professional Conduct & Development:

• Manage your workload effectively and meet agreed deadlines.
• Communicate clearly and professionally.
• Build knowledge of systems, processes, and project workflows.
• Participate in team meetings, reviews, and continuous improvement initiatives.

Skills, Experience & Behaviours:

Skills & Experience:

• Experience in an administrative, coordination, or project support role.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and priorities.
• Clear written and verbal communication skills.
• Comfortable using Microsoft 365 and CRM systems (training provided).
• A practical, problem-solving mindset.

Desirable Experience:

• Experience in construction, technical services, or building products.
• Experience using Salesforce or similar CRM systems.
• Understanding of project-based work and technical documentation.

Key Behaviours:

• Focus on tasks that deliver clear purpose and outcomes.
• Escalate work that does not support project, customer, or commercial objectives.
• Maintain high standards for accuracy, completeness, and consistency.
• Challenge unclear or incomplete information rather than working around it.
• Communicate proactively, flagging risks, delays, and issues early.
• Support TSMs in progressing projects without undermining their ownership.
• Act confidently as a professional secondary contact for customers.
• Prioritise workload effectively and speak up when capacity is stretched.
• Use Salesforce and other systems correctly—avoid workarounds that reduce visibility or create inefficiencies.
• Identify and suggest improvements that reduce duplication, delays, and wasted effort.
• Demonstrate professionalism, integrity, and respect in all interactions.