At a Glance
- Tasks: Be the go-to person for customers, guiding them from sales to long-term support.
- Company: Exciting startup with a SaaS platform used globally.
- Benefits: Gain ownership of customer experience and work in a dynamic team.
- Other info: Opportunity to build processes and resources for customer self-help.
- Why this job: Join early and shape customer success in a growing company.
- Qualifications: Experience in customer-facing roles, sales or onboarding preferred.
The predicted salary is between 35000 - 45000 £ per year.
Customer Success Manager About the business Our client is a growing start up building a Saa S platform used by organisations around the world, mainly across America.
The team currently consists of the founder and two contract software developers, and a product that customers genuinely rely on every day.
They're now looking for their first dedicated Customer Success hire to join them and help shape how customers are supported as the business grows.
The role This is a brilliant opportunity to join a small, ambitious team early and have real ownership over the customer experience from day one.
You'll be the main point of contact for customers, covering everything from the first sales conversation through to long term support.
Day to day, you'll: Run initial sales calls with prospective customers, understanding their needs and talking through how the product can help Lead onboarding for new customers, making sure they're set up for success from the start Act as the go to person for clients, working closely with our developers to resolve any technical or product issues During the quieter off season, put in place processes and build out an FAQ resource, working with the dev team to help customers help themselves What we're looking for Experience in a customer facing role, ideally including some element of sales or onboarding Comfortable picking up technical concepts and acting as a bridge between custo...
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Join a prestigious local organisation on the outskirts of Ipswich, where you will be valued as a key player in financial management. With a competitive salary and a comprehensive benefits package, including hybrid working options, this role not only offers a chance to lead a finance team but also provides ample opportunities for professional growth in a supportive work culture that prioritises collaboration and innovation.
