At a Glance
- Tasks: Manage complex employee relations cases and provide expert guidance to HR Business Partners.
- Company: Join a growing Case Management Team in a dynamic HR environment.
- Benefits: Generous pension scheme, holiday allowance, and opportunities for professional growth.
- Other info: Ideal for those who value quality and thoroughness over high-volume case turnover.
- Why this job: Make a real impact by navigating complex ER issues and building strong relationships.
- Qualifications: Strong employee relations experience and excellent written communication skills.
The predicted salary is between 36000 - 60000 € per year.
Salary: negotiable
Contract: Permanent / Full-time
Location: West Cambridge / City locations 2/3 days a week on-site
About the Role
We are seeking an experienced and detail‑focused HR Case Manager to join a growing Case Management Team. Now one year old, the team was created to enable HR Business Partners to operate more strategically by taking ownership of employee relations cases. You will work closely with the HRBPs and Investigators, providing expert guidance on a variety of ER cases. This is a role that requires sound judgement, resilience, and a genuine interest in navigating complex, ambiguous ER issues.
The role includes:
- Managing a diverse and often complex caseload (typically around 10–12 active cases at any time).
- Providing expert advice on employee relations matters, including nuanced policy interpretation.
- Working closely with investigators, supporting them through each stage of the case.
- Ensuring consistency, fairness, and risk awareness in all decision‑making.
- Building strong relationships with HR Business Partners across the areas you support.
- Producing high‑quality written documentation, including templates, letters, and workflows.
- Attending all disciplinary and grievance meetings in person.
- Engaging with a unionised environment — treating unions as key employee representatives.
- Contributing to ongoing development of the Case Management function.
About You
This role is well‑suited to someone who thrives in complex ER environments where no two cases are the same. It is not a role for those seeking fast‑paced, high‑volume case turnover, but rather someone who values quality, thoroughness, and good judgement. You will bring:
- Strong employee relations experience, ideally including exposure to Employment Tribunal processes (desirable not essential).
- Excellent written communication skills and high attention to detail.
- Confidence in working with ambiguity and navigating sensitive, nuanced issues.
- Ability to interpret policy and apply it appropriately to real‑world scenarios.
- Experience in unionised settings (desirable, but not essential).
- The ability to build effective relationships with HRBPs and investigators.
- Professionalism, resilience, and sound judgement.
We welcome applicants from both private and public sector backgrounds. Benefits include a generous pension scheme and holiday allowance.
Please call Caroline Batchelor for further details regarding the role.
HR Case Manager in Cambridge employer: Pure Resourcing Solutions
Join a dynamic and supportive team as an HR Case Manager in West Cambridge, where you will have the opportunity to make a meaningful impact on employee relations within a collaborative environment. Our company values quality over quantity, offering a generous pension scheme and holiday allowance, alongside a culture that promotes professional growth and resilience. With a focus on building strong relationships and navigating complex cases, this role is perfect for those seeking a rewarding career in HR.
StudySmarter Expert Advice🤫
We think this is how you could land HR Case Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common HR case management scenarios. Think about how you'd handle complex employee relations issues and be ready to share your thought process.
✨Tip Number 3
Showcase your expertise! Bring examples of your previous work, especially those that highlight your attention to detail and ability to navigate tricky ER situations. This will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace HR Case Manager in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the HR Case Manager role. Highlight your employee relations experience and any relevant achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention your attention to detail and ability to navigate complex ER issues.
Showcase Your Writing Skills:Since producing high-quality written documentation is key for this role, make sure your application is well-structured and free of errors. This is your opportunity to demonstrate your excellent written communication skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pure Resourcing Solutions
✨Know Your ER Stuff
Make sure you brush up on employee relations principles and case management processes. Familiarise yourself with common ER issues and how to navigate them, as this will show your expertise and confidence during the interview.
✨Showcase Your Written Skills
Since the role requires high-quality written documentation, prepare examples of your previous work. Bring along templates or letters you've crafted in the past to demonstrate your attention to detail and communication skills.
✨Build Rapport with HRBPs
Think about how you can establish strong relationships with HR Business Partners. Be ready to discuss how you've successfully collaborated with others in the past, especially in complex environments, to highlight your teamwork abilities.
✨Prepare for Ambiguity
Expect questions that test your ability to handle ambiguity and sensitive issues. Think of scenarios where you've had to make sound judgements in uncertain situations, and be prepared to share those experiences to showcase your resilience.
