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For Companies At a Glance
- Tasks: Provide second-line support and resolve IT Service Desk issues for end-users.
- Company: Join a growing technical team in Ipswich focused on IT services and consulting.
- Benefits: Full-time position with opportunities for career development and skill enhancement.
- Why this job: Be a key player in tech support, making a real impact on user experience.
- Qualifications: Experience in helpdesk or technical support; knowledge of Windows Server and Office 365 required.
- Other info: Ideal for proactive IT professionals eager to grow their careers.
The predicted salary is between 36000 - 60000 £ per year.
2nd Line Support Analyst
A fantastic opportunity for a dedicated and passionate 2nd Line Support Analyst to join a growing technical team in Ipswich. In this role, you will be responsible for providing support and resolving IT Service Desk issues. Primarily a second-line role, you will be a key point of contact for end-users, ensuring that issues are addressed with the appropriate priority and attention.
Key Responsibilities:
- Providing second-line support to resolve IT Service Desk issues.
- Assisting end-users with technical queries and providing timely updates.
- Managing and prioritising IT issues to ensure resolution.
- Windows and desktop application patching.
- Performing firmware updates.
- Overseeing system security management.
- Setting up new desktops and laptops.
Key Experience:
- A solid background in a helpdesk, technical support, or similar role.
- Knowledge of Microsoft Windows Server operating systems.
- An understanding of Microsoft Office 365 admin centre.
- Expertise in troubleshooting networking protocols and technologies, such as TCP/IP, DNS, DHCP, routing, and VLANs.
- Good knowledge of backup and disaster recovery services (Azure).
- Solid understanding of security best practices.
If you are a proactive, solution-oriented IT professional looking for an opportunity to develop your career, we want to hear from you!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting and Construction
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2nd Line Support Analyst employer: Pure Resourcing Solutions
Contact Detail:
Pure Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst
✨Tip Number 1
Make sure to familiarize yourself with common IT Service Desk issues and their resolutions. Being able to discuss specific examples during your interview will show that you have the hands-on experience needed for this role.
✨Tip Number 2
Brush up on your knowledge of Microsoft Windows Server and Office 365 admin centre. Having a solid understanding of these platforms will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Demonstrate your troubleshooting skills by preparing to discuss specific networking protocols like TCP/IP, DNS, and DHCP. Showing that you can effectively diagnose and resolve these issues will be a big plus.
✨Tip Number 4
Highlight any experience you have with system security management and backup services, especially Azure. This knowledge is crucial for the role and will show that you are proactive about security best practices.
We think you need these skills to ace 2nd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or technical support roles. Emphasize your knowledge of Microsoft Windows Server, Office 365, and troubleshooting networking protocols.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved IT issues in the past.
Highlight Key Skills: Clearly list your skills related to system security management, desktop application patching, and backup services like Azure. This will show that you meet the key experience requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Pure Resourcing Solutions
✨Show Your Technical Expertise
Be prepared to discuss your experience with Microsoft Windows Server and Office 365. Highlight specific instances where you've successfully resolved technical issues, as this will demonstrate your capability in a second-line support role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've managed and prioritized IT issues in the past. Discuss your approach to troubleshooting networking protocols like TCP/IP and DNS, as well as any relevant experiences with backup and disaster recovery services.
✨Communicate Clearly and Effectively
Since you'll be a key point of contact for end-users, practice explaining technical concepts in simple terms. This will show that you can provide timely updates and assist users with their queries effectively.
✨Emphasize Security Awareness
Discuss your understanding of security best practices and how you've implemented them in previous roles. This is crucial for overseeing system security management, so be ready to share specific examples.
