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For Companies At a Glance
- Tasks: Provide top-tier IT support to schools, troubleshooting and resolving tech issues.
- Company: Join a leading education organisation dedicated to enhancing learning through technology.
- Benefits: Enjoy a company vehicle for travel and a supportive work environment.
- Why this job: Make a real impact in education while developing your IT skills in a dynamic setting.
- Qualifications: Experience with IT systems and a full UK driving licence are essential.
- Other info: Prior experience in an educational environment is preferred but not mandatory.
The predicted salary is between 24000 - 36000 £ per year.
Join a leading education organisation based in Suffolk as a 1st / 2nd Line Support Technician. This role involves providing top-tier IT support to schools across North Suffolk, ensuring seamless technology operations and contributing to a thriving educational environment.
A company vehicle is provided due to the travel required – a full UK driving licence is essential.
Key Responsibilities:- Respond to, resolve, and escalate tickets via the central ICT Helpdesk system.
- Troubleshoot hardware, software, and networking issues both remotely and in person.
- Configure and install workstations and perform regular maintenance checks.
- Maintain and adjust in-class audio/visual equipment.
- Support printers and photocopiers, liaising with third-party support companies.
- Replace and reorder hardware and consumables as needed.
- Handle day-to-day user requests for password changes and account resets.
- Experience with IT systems, including Microsoft Windows 11, Office, Windows Server, and network environments.
- Proficient in software and hardware installation.
- Prior experience in an education environment is preferred.
If you are interested in joining this fantastic organisation and would like to find out more about this opportunity, please reach out to us today or apply now!
1st / 2nd Line Support Technician employer: Pure Resourcing Solutions
Contact Detail:
Pure Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, such as Microsoft Windows 11 and Office. Having hands-on experience or knowledge about these systems will give you an edge during the interview.
✨Tip Number 2
Since this role involves travel to various schools, ensure you have a valid UK driving licence and be prepared to discuss your flexibility regarding travel during the interview. Highlighting your willingness to go the extra mile can set you apart.
✨Tip Number 3
Research the education organisation and its values. Understanding their mission and how they support schools can help you tailor your responses in the interview, showing that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved IT issues, especially in an educational setting. Being able to share specific scenarios will demonstrate your problem-solving skills and relevant experience effectively.
We think you need these skills to ace 1st / 2nd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft Windows 11, Office, and network environments. Emphasise any previous roles in educational settings to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and education. Mention specific experiences where you successfully resolved IT issues or improved technology operations in a school environment.
Highlight Technical Skills: In your application, clearly list your technical skills related to hardware and software installation, troubleshooting, and maintenance. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support technician role.
How to prepare for a job interview at Pure Resourcing Solutions
✨Know Your Tech
Make sure you're familiar with the specific IT systems mentioned in the job description, such as Microsoft Windows 11 and Office. Brush up on troubleshooting techniques for both hardware and software issues, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Experience
If you've worked in an educational environment before, be ready to discuss your experiences. Highlight any relevant situations where you successfully resolved technical issues or improved technology operations in a school setting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've had to troubleshoot a complex issue, and be prepared to explain your thought process and the steps you took to resolve it.
✨Demonstrate Communication Skills
As a support technician, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms, and be ready to showcase your ability to handle user requests and provide excellent customer service.
