Technical Administration Co-ordinator

Technical Administration Co-ordinator in Ipswich, 9-5:30pm. Parking onsite. Salary: £28,000pa-£34,000pa.

Key Requirements:

• You will be responsible for setting up new projects and maintaining accurate project records within Salesforce.
• Save key emails and documents to ensure a clear and traceable project history.
• Issue project documentation to customers and clients, including specifications, quotations, survey reports, guarantees, and warranties.
• Support Technical Sales Managers by requesting design information, formatting and issuing specifications and reports, and ensuring all documentation is complete and ready before sending.
• Upload Quality Assurance (QA) reports and scores.
• Assist in coordinating defect investigations and associated documentation.
• Where capacity allows, help progress quoted projects that are not actively being followed up, supporting conversion.

Commercial Enablement:

• You will support agreed commercial activities, including booking and coordinating CPD (Continuing Professional Development) sessions.
• Providing administrative support for approved installer processes, including onboarding, audits, renewals, and certification.
• Scheduling installer training and maintaining accurate records.
• Supporting logistics and administration for corporate hospitality, trade, and commercial events.
• Booking hotels for approved commercial activity.

Project & Sales Partnership:

• Act as a recognised secondary point of contact for customers and clients.
• Communicate clearly with customers, TSMs, and internal teams.
• Proactively chase missing information and flag issues early.
• Maintain a clear and accurate flow of information throughout the project lifecycle.
• Ensure support is planned and purposeful rather than reactive.

Quality, Process & Continuous Improvement:

• Keep Salesforce and project data accurate and up to date.
• Follow agreed processes and ways of working.
• Highlight poor-quality inputs or ineffective handovers that cause rework.
• Suggest practical improvements to reduce inefficiencies and improve workflow.

Professional Conduct & Development:

• Manage your workload effectively and meet agreed deadlines.
• Communicate clearly and professionally.
• Build knowledge of systems, processes, and project workflows.
• Participate in team meetings, reviews, and continuous improvement initiatives.

Skills, Experience & Behaviours:

• Skills & Experience: Experience in an administrative, coordination, or project support role; strong organisational skills with excellent attention to detail; ability to manage multiple tasks and priorities; clear written and verbal communication skills; comfortable using Microsoft 365 and CRM systems (training provided); a practical, problem-solving mindset.
• Desirable Experience: Experience in construction, technical services, or building products; experience using Salesforce or similar CRM systems; understanding of project-based work and technical documentation.

Key Behaviours:

• Focus on tasks that deliver clear purpose and outcomes.
• Escalate work that does not support project, customer, or commercial objectives.
• Maintain high standards for accuracy, completeness, and consistency.
• Challenge unclear or incomplete information rather than working around it.
• Communicate proactively, flagging risks, delays, and issues early.
• Support TSMs in progressing projects without undermining their ownership.
• Act confidently as a professional secondary contact for customers.
• Prioritise workload effectively and speak up when capacity is stretched.
• Use Salesforce and other systems correctly—avoid workarounds that reduce visibility or create inefficiencies.
• Identify and suggest improvements that reduce duplication, delays, and wasted effort.
• Demonstrate professionalism, integrity, and respect in all interactions.