Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential IT support to staff and students in a vibrant educational setting.
- Company: Join a leading educational organisation in Bournemouth with a collaborative culture.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive environment.
- Why this job: Make a real difference by ensuring smooth IT operations and supporting learning.
- Qualifications: Experience in 1st & 2nd line support and strong troubleshooting skills required.
- Other info: Opportunity to grow in a dynamic environment with a focus on cybersecurity.
Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Please note, this role is based on site in Bournemouth, Mon-Fri.
Key Responsibilities
Deliver 1st and 2nd line technical support to staff and students, ensuring smooth day-to-day IT operations.
Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary.
Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS).
Manage and track IT assets, licences, and documentation to ensure accuracy and compliance.
Support cloud and on-premises platforms including Microsoft 365, Teams, and SharePoint.
Assist with projects, upgrades, and system improvements, contributing to a secure and stable IT environment.
Champion cybersecurity awareness within the organisation.
Collaborate with central IT teams to resolve infrastructure or system-wide issues promptly.
About You
Proven experience providing 1st & 2nd line technical support.
Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems.
Familiarity with Azure AD & Intune.
Excellent communication and customer service skills, with a calm, proactive approach.
Strong attention to detail and ability to document processes clearly.
Able to work independently, manage multiple priorities, and maintain a positive, solution-focused attitude.
What Next? – Apply Now
Senior IT Support Technician employer: Pure Resourcing Solutions Limited
Contact Detail:
Pure Resourcing Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at the organisation on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to 1st and 2nd line support. We can even role-play with a friend to boost our confidence and ensure we articulate our troubleshooting skills clearly.
✨Tip Number 3
Showcase your passion for IT support! During interviews, share specific examples of how you've resolved issues in the past. This not only highlights our experience but also demonstrates our proactive approach to problem-solving.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can keep us fresh in their minds. Plus, it shows our enthusiasm for joining the team!
We think you need these skills to ace Senior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, especially with Windows and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our collaborative environment. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We love a good story, so feel free to share examples of how you've helped others in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and network systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you’re not just familiar with the tech but can handle real-world issues.
✨Showcase Your Customer Service Skills
Since this role involves supporting staff and students, it’s crucial to demonstrate your excellent communication and customer service skills. Prepare examples of how you've effectively communicated technical information to non-technical users, and how you maintained a calm and proactive approach during challenging situations.
✨Highlight Your Attention to Detail
In IT support, details matter! Be prepared to discuss how you document processes and track IT assets accurately. You might want to share an example of a time when your attention to detail helped prevent a potential issue or improved a process.
✨Be Ready for Team Collaboration Questions
This role requires collaboration with central IT teams, so expect questions about teamwork. Think of instances where you’ve worked with others to resolve complex issues or contributed to projects. Highlight your ability to manage multiple priorities while maintaining a positive attitude.
