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- Tasks: Lead the charge in crafting and executing CX strategies for top UK brands.
- Company: Join a fast-growing, innovative company based in Ipswich, Essex/Suffolk region.
- Benefits: Enjoy flexible working, 27 days holiday, and a supportive workplace.
- Why this job: Be part of a creative team making a real impact in customer experience.
- Qualifications: Experience in CX strategy design and project management is essential.
- Other info: Consultancy background preferred; automotive experience is a bonus.
The predicted salary is between 43200 - 72000 £ per year.
A fantastic opportunity for a Senior CX Consultant to join a fast growing, innovative and creative organisation in the Ipswich. As an experienced Senior CX Consultant, you will be responsible for developing and implementing CX strategies for some of the UK’s leading and most recognised brands. *This role is based in the Essex/Suffolk region, offering flexible working* Key Responsibilities: • Work with key stakeholders to define, develop, and implement key CX strategies with multiple, key clients across the UK • Negotiate and sell CX solutions / technology services, with the ability to share points of view through storytelling • Implement business process, system and organisation transformation change strategy • Project manage the implementation of CX tools, CRM systems and customer journey mapping software • Provide technical guidance throughout the project, from cradle to grave Experience needed for the role: • Previous experience working within a CX Consultant position, with a strong focus on CX strategy design • Able to sell CX Solutions / technology services through storytelling • Experience managing multiple, end to end CX implementation projects • Technical knowledge of CX tools; CRM Systems, Customer Journey software, survey platforms etc. • Previous experience working within a Consultancy environment is highly preferred • Any experience working with the Automotive industry a bonus What’s on offer? • Excellent salary + benefits package (including 27 days holiday + additional days) • Flexible working • A friendly and supportive workplace • Opportunity for career development If you are interested in hearing more about this great opportunity, please apply now
Senior CX Consultant employer: Pure Resourcing Solutions Limited
Contact Detail:
Pure Resourcing Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Consultant
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience (CX) strategies. Being able to discuss current innovations and how they can be applied to potential clients will set you apart during discussions.
✨Tip Number 2
Prepare examples of successful CX projects you've managed in the past. Highlighting your experience with end-to-end implementations will demonstrate your capability to handle similar projects for our clients.
✨Tip Number 3
Practice your storytelling skills. Being able to convey complex CX solutions in an engaging way will be crucial when negotiating and selling our services to clients.
✨Tip Number 4
Network with professionals in the automotive industry if you have that experience. Understanding their specific needs and challenges can give you an edge in discussions and project proposals.
We think you need these skills to ace Senior CX Consultant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior CX Consultant position. Understand the key responsibilities and required experience, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in CX strategy design and project management. Use specific examples that demonstrate your ability to implement CX solutions and manage multiple projects.
Showcase Your Storytelling Skills: Since storytelling is a crucial part of this role, include examples in your application that illustrate how you've successfully communicated CX solutions to stakeholders in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of the organization. Mention any relevant experience in the automotive industry if applicable, as it could give you an edge.
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Showcase Your CX Strategy Experience
Be prepared to discuss your previous experience in developing and implementing CX strategies. Highlight specific projects where you successfully improved customer experiences for well-known brands.
✨Master the Art of Storytelling
Since storytelling is key in selling CX solutions, practice articulating your ideas and experiences in a narrative format. This will help you connect with the interviewers and demonstrate your ability to engage stakeholders.
✨Demonstrate Technical Knowledge
Familiarize yourself with the latest CX tools and technologies, such as CRM systems and customer journey mapping software. Be ready to discuss how you've used these tools in past projects to drive results.
✨Prepare for Project Management Questions
Expect questions about your project management skills, especially regarding end-to-end CX implementation. Prepare examples that showcase your ability to manage multiple projects simultaneously and deliver on time.
