At a Glance
- Tasks: Assist customers via phone and email, providing support and resolving queries.
- Company: Join a local charity making a real difference in the community.
- Benefits: Part-time hours, flexible schedule, and the chance to contribute to a good cause.
- Other info: Work three days a week: Tuesday, Wednesday, and Thursday.
- Why this job: Be part of a team that positively impacts lives while gaining valuable experience.
- Qualifications: Previous customer service experience and strong communication skills required.
I'm recruiting on behalf of a local charity for a Customer Service Advisor to join their team on a temporary basis for around 4-6 months.
Key duties will include
- Handling inbound telephone and email enquiries
- Providing support and information to customers and service users
- Updating and maintaining records accurately
- Resolving queries in a professional and timely manner
- Supporting the wider team with administrative tasks
We're looking for someone with previous customer service experience, strong communication skills and a positive, empathetic approach.
This is a fantastic opportunity to join an organisation that makes a real difference in the local community.
This is a part time role, three days a week Tuesday, Wednesday and Thursday.
For more information, please contact Emily at Pure
Part time Customer Service Advisor - Charity employer: Pure Resourcing Solutions Limited
Join a leading manufacturer in the construction materials sector that prioritises employee wellbeing and development. With a strong commitment to training, including full Microsoft certification support, and a culture that values people, you will thrive in an environment recognised for its Investors in People Platinum status. This role not only offers competitive benefits but also the chance to work on innovative digital solutions in a collaborative team setting in Ipswich.
Contact Details:
Pure Resourcing Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part time Customer Service Advisor - Charity
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Pure Resourcing Solutions Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Pure Resourcing Solutions Limited and let us see your personality shine through!
We think you need these skills to ace Part time Customer Service Advisor - Charity
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Pure Resourcing Solutions Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Pure Resourcing Solutions Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Pure Resourcing Solutions Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Pure Resourcing Solutions Limited will surely appreciate.
