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- Tasks: Manage tenancies, allocations, and tackle anti-social behaviour in a hands-on role.
- Company: Reputable housing association dedicated to supporting communities.
- Benefits: Flexible working options, immediate start, and valuable experience in the housing sector.
- Why this job: Make a real difference in people's lives by helping them sustain their homes.
- Qualifications: Experience in housing, strong communication skills, and knowledge of tenancy laws.
- Other info: Short-term contract with potential for hybrid working and immediate start.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an experienced Homelessness Housing Officer to join a well-established housing association on a short-term temporary contract to support service delivery across the West Local Delivery Team. This is a hands-on, customer-facing role focused on tenancy management, allocations and lettings, and anti-social behaviour, supporting customers within Housing First and Foundations funded properties. The successful candidate will play a key role in ensuring tenants can sustain their tenancies and access the support they need.
Key responsibilities:
- Manage the allocation and letting of empty homes in line with policy and performance standards
- Deliver tenancy management services, including enforcement where required
- Lead on anti-social behaviour cases, working with statutory and non-statutory agencies and attending court where necessary
- Work closely with local authorities and support agencies to support tenancy sustainment
- Liaise with Income Recovery and Welfare Benefits teams to maximise tenant income and ability to pay rent
- Participate in multi-agency meetings, holding partners to account where appropriate
- Maintain accurate records and contribute to performance reporting and service reviews
Essential experience and skills:
- Strong understanding of housing and homelessness legislation, tenancy agreements, and landlord and tenant responsibilities
- Experience of tenancy management and customer-facing casework
- Knowledge of welfare benefits and the impact on tenancy sustainment
- Experience of multi-agency or partnership working
- Excellent communication skills with the resilience to manage challenging situations
- Full UK driving licence and ability to travel across Norfolk
Desirable:
- Experience working in the housing sector in a Housing Officer or similar role
- Understanding of Housing First principles
- CIH qualification or working towards one
This is a temporary full-time position, for around six weeks and an immediate start is required. There is flexibility for hybrid and out of hours working.
If you are an experienced housing professional available at short notice and able to hit the ground running, please contact Emily at Pure for more information.
Temporary Housing Officer – Tenancy & Lettings Lead in Norwich employer: Pure Resourcing Solutions Limited
Contact Detail:
Pure Resourcing Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Housing Officer – Tenancy & Lettings Lead in Norwich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and tenancy management. Be ready to discuss real-life scenarios where you've successfully managed tenancies or dealt with anti-social behaviour.
✨Tip Number 3
Showcase your communication skills! During interviews, highlight your experience in multi-agency working and how you've effectively collaborated with local authorities and support agencies to help tenants.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Temporary Housing Officer – Tenancy & Lettings Lead in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Temporary Housing Officer. Highlight your experience in tenancy management and any relevant legislation knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing tenancies and working with local authorities.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. We love candidates who can handle challenging situations with ease!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Know Your Legislation
Brush up on housing and homelessness legislation before the interview. Being able to discuss relevant laws and how they apply to tenancy management will show that you’re not just familiar with the role, but also passionate about making a difference.
✨Showcase Your Customer Skills
Prepare examples of your experience in customer-facing roles, especially dealing with challenging situations. Highlighting your communication skills and resilience will demonstrate that you can handle the demands of this hands-on position.
✨Understand Multi-Agency Collaboration
Familiarise yourself with how multi-agency working operates, particularly in relation to tenancy sustainment. Be ready to discuss past experiences where you’ve successfully collaborated with other agencies to support tenants.
✨Be Ready for Scenario Questions
Expect scenario-based questions related to anti-social behaviour and tenancy enforcement. Think through potential situations you might face in the role and how you would approach them, showing your problem-solving skills and understanding of best practices.