At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage user accounts.
- Company: Join a dynamic team in Norwich with a focus on modern Microsoft technologies.
- Benefits: Competitive pay, hands-on experience, and potential for contract extension.
- Other info: Immediate start available; perfect for those looking to enhance their tech career.
- Why this job: Gain valuable skills in Azure and Intune while working in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Microsoft stack, and strong communication skills.
The predicted salary is between 36000 - 44000 £ per year.
We're recruiting on behalf of our client for an IT Support Engineer to join their team in Norwich on a temporary basis. This is a hands-on role covering mainly 1st line support with some 2nd line responsibilities, working across a fully Microsoft environment including Azure and Intune.
This is a great opportunity for someone who enjoys varied day-to-day support work and wants to build on their experience in a modern, cloud-based Microsoft environment.
Key responsibilities:
- Provide 1st line support to end users, logging, triaging and resolving incidents and service requests via phone, email and ticketing system.
- Escalate and work on 2nd line issues where required, including more complex troubleshooting.
- Manage user accounts, permissions and devices using Azure Active Directory and Microsoft Intune.
- Build, configure and deploy laptops and desktops, including imaging and application installs.
- Support Microsoft 365 applications, including Outlook, Teams, SharePoint and OneDrive.
- Assist with device enrolment, compliance policies and mobile device management through Intune.
- Troubleshoot hardware, software and network connectivity issues.
- Maintain accurate records of incidents, requests and resolutions within the service desk system.
- Support onboarding and offboarding processes for staff, including account and device setup.
- Contribute to documentation of processes and known issues for the wider IT team.
What we're looking for:
- Proven experience in an IT support or service desk role, ideally covering both 1st and 2nd line.
- Solid working knowledge of the Microsoft stack, including Windows 10/11, Microsoft 365, Azure AD and Intune.
- Experience supporting and troubleshooting hardware, software and basic networking issues.
- Good understanding of user account administration and device management in a Microsoft environment.
- Strong communication skills, with the ability to explain technical issues clearly to non-technical users.
- A methodical, organised approach with good attention to detail.
- Able to work on site in Norwich for the full duration of the contract.
- Immediately available or on short notice is preferred, given the temporary nature of the role.
Why apply:
This is a temporary assignment offering an immediate start for the right candidate, with the possibility of extension beyond the initial 3 month term depending on business needs. It's a good opportunity to gain further exposure to Azure and Intune within a live, on-site support environment.
IT Support Technician in Norwich employer: Pure Resourcing Solutions Limited
At Pure Resourcing Solutions Limited, we pride ourselves on being an exceptional employer that champions innovation and operational excellence within the charity sector. Our hybrid work culture in Heathfield promotes flexibility and collaboration, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in cloud technology and cyber security. Join us to make a meaningful impact and be part of a team dedicated to driving positive change.
Contact Details:
Pure Resourcing Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Norwich
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Pure Resourcing Solutions Limited that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Technician in Norwich
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Pure Resourcing Solutions Limited, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Pure Resourcing Solutions Limited can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Pure Resourcing Solutions Limited will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Pure Resourcing Solutions Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Pure Resourcing Solutions Limited.
