Technical Support Analyst Norwich (Hybrid) | 31,000 + Bonus I m delighted to be exclusively partnering with a growing SaaS business as they continue to expand their customer support function. This is an excellent opportunity for a personable and technically minded support professional who enjoys solving problems, delivering exceptional customer service and helping customers get the very best from software solutions. Working within a collaborative team, you ll support customers throughout their journey, from onboarding and training through to ongoing technical support, troubleshooting and product adoption. This role offers a 35-hour working week, hybrid working, and the opportunity to join a well-established software business with an impressive customer base across the UK. Key Responsibilities Provide 1st and 2nd line support for a SaaS software platform Manage and resolve customer support tickets through to completion Investigate, troubleshoot and diagnose technical issues Deliver software onboarding, demonstrations and customer training Support software installations and system configuration Create and maintain customer-facing documentation and knowledge articles Build trusted relationships with customers and provide an outstanding support experience Identify opportunities to improve products, processes and customer outcomes Work closely with colleagues across support and development teams ...
Technical Support Analyst in Norfolk employer: Pure Resourcing Solutions Limited
Join a leading manufacturer in the construction materials sector that prioritises employee wellbeing and development. With a strong commitment to training, including full Microsoft certification support, and a culture that values people, you will thrive in an environment recognised for its Investors in People Platinum status. This role not only offers competitive benefits but also the chance to work on innovative digital solutions in a collaborative team setting in Ipswich.
Contact Details:
Pure Resourcing Solutions Limited Recruitment Team
