IT Technician (2nd & 3rd Line) in Norfolk

I m excited to be partnering with a highly innovative organisation during an exciting period of growth. They re seeking an IT Technician to play a key role in delivering and evolving their infrastructure across multiple sites, with a strong focus on networking and hands-on technical ownership. Key Responsibilities Act as a senior escalation point for complex infrastructure, server, and network issues Deliver infrastructure and network projects (site rollouts, migrations, upgrades) Configure and manage network equipment, including switches, firewalls, and wireless environments Administer Windows Server, Active Directory, and virtualised environments Support and maintain Microsoft 365 / Azure services Perform root cause analysis and implement permanent technical solutions Support multi-site infrastructure improvements and standardisation Assist the service desk team with all levels of incidents during high workload periods, providing hands-on support where required Experience Required Proven experience at senior support / infrastructure level Strong Microsoft stack: Windows Server, Active Directory, Microsoft 365 (Azure beneficial) Strong networking experience, including: Switch configuration (VLANs, port configuration, trunking) Firewall configuration (NAT, rules, security policies) Managing and troubleshooting LAN / Wi-Fi environments Experience with virtualisation platforms (Hyper-V and/or VMware) Dem...