At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries efficiently.
- Company: Join a well-established housing organisation with a focus on customer service.
- Benefits: Immediate start, gain valuable experience in a busy environment.
- Other info: Fast-paced role with opportunities to handle diverse customer interactions.
- Why this job: Make an immediate impact while developing your customer service skills.
- Qualifications: Experience in customer service, excellent communication, and strong IT skills.
The predicted salary is between 24000 - 28000 € per year.
We are currently supporting a well-established housing organisation in their search for a Customer Services Advisor to join their team on a short-term temporary basis with an immediate start. This is a great opportunity to join a busy, customer-focused environment and make an immediate impact.
The Role
As a Customer Services Advisor, you will act as the first point of contact for customers, delivering a high standard of service and resolving queries as efficiently as possible. Key responsibilities include:
- Handling customer enquiries via telephone and digital channels
- Resolving issues at first point of contact where possible
- Logging and tracking repairs using internal systems
- Providing accurate information on services and promoting self-service options
- Escalating more complex queries where necessary
- Managing sensitive or challenging conversations in a professional manner
About You:
We are looking for someone who can hit the ground running and thrives in a fast-paced, customer-focused role. You will have:
- Experience in a customer service or call centre environment
- Excellent communication skills, both verbal and written
- Confidence in handling difficult conversations
- Strong IT and digital skills, including Microsoft Office
- A proactive, organised approach with good attention to detail
Desirable:
- Experience within housing, repairs or contact centre environments
- Experience handling customer complaints
Customer Services Advisor in Norfolk employer: Pure Resourcing Solutions Limited
Join a well-established housing organisation that prioritises customer satisfaction and employee development. With a supportive work culture, you will have the opportunity to make a meaningful impact in a busy environment while benefiting from ongoing training and growth opportunities. Located in a vibrant community, this role offers a chance to engage with diverse customers and contribute to essential housing services.
Contact Detail:
Pure Resourcing Solutions Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Norfolk
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle those tricky conversations like a pro during the real deal.
✨Tip Number 3
Don’t forget to showcase your tech skills! Be ready to discuss your experience with digital tools and how you've used them to improve customer interactions. It’s all about making things easier for customers!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that suit you. Plus, it shows you're proactive and keen to join the team. Let’s get you that Customer Services Advisor position!
We think you need these skills to ace Customer Services Advisor in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can make an impact right from the start!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from showcasing any experience you have in handling difficult conversations.
Be Proactive and Organised:We love candidates who take initiative! In your application, mention any examples where you've shown a proactive approach or strong organisational skills. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Advisor. Familiarise yourself with common customer queries and how to resolve them efficiently. This will help you demonstrate your knowledge and readiness to hit the ground running.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider role-playing difficult conversations with a friend or family member to prepare for any challenging scenarios that may come up during the interview.
✨Showcase Your IT Skills
Be ready to discuss your experience with digital tools and Microsoft Office. You might be asked about specific software you've used in previous roles, so brush up on any relevant systems and be prepared to explain how you've used them to enhance customer service.
✨Demonstrate Your Problem-Solving Ability
Think of examples from your past experiences where you successfully resolved customer issues at the first point of contact. Highlight your proactive approach and attention to detail, as these qualities are essential for managing sensitive conversations and ensuring customer satisfaction.
