At a Glance
- Tasks: Organise and plan tours while providing exceptional customer service.
- Company: Friendly travel company near Witham with a collaborative vibe.
- Benefits: Competitive salary, commission, 25 days holiday, and hybrid working after probation.
- Other info: Team events and excellent career growth opportunities await you.
- Why this job: Join a fast-paced environment and make clients' travel dreams come true.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham. Your role as a tour coordinator will be to organise and plan tours, to meet the needs of clients' individual requests. If you thrive in a fast paced and collaborative environment and have strong communication skills please apply today.
The details:
- Monday to Friday 09:00-17:00
- 25 days holiday + bank holidays, rises with service
- Competitive salary + commission
- Team events
- Hybrid working after probation
- Transport needed due to company location
Main Duties:
- Building relationships with customers and overseeing bookings
- Providing advice to customers, from itineraries, to travel and accommodation
- Using a bespoke IT system as well as standard Microsoft applications
- Liaising with internal and external stakeholders
- Ensuring tours are kept within set budgets
- Ensuring all paperwork and supporting documentation is sent to clients
- Delivering exceptional customer service to ensure the very highest level of satisfaction
Skills needed:
- Proven experience delivering great customer service
- Ability to resolve problems, work well under pressure and meet deadlines
- Able to use Microsoft packages and computer systems
- A team player but also able to work alone when needed
- Excellent verbal and written communications skills
- Confidence to speak to customers via phone and email
- Calm and constructive approach to urgent situations
If you have any questions on this role please contact Helen @ Pure for more information.
Customer Service Coordinator in Kelvedon employer: Pure Resourcing Solutions Limited
At Pure Resourcing Solutions Limited, we pride ourselves on being an exceptional employer that champions innovation and operational excellence within the charity sector. Our hybrid work culture in Heathfield promotes flexibility and collaboration, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in cloud technology and cyber security. Join us to make a meaningful impact and be part of a team dedicated to driving positive change.
Contact Details:
Pure Resourcing Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Kelvedon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pure Resourcing Solutions Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pure Resourcing Solutions Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Kelvedon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pure Resourcing Solutions Limited:Your cover letter is your chance to shine! Tell us why you want to work at Pure Resourcing Solutions Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pure Resourcing Solutions Limited!
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
