IT Support (2nd Line)

We’re pleased to be recruiting for an IT Support Technician to join a fantastic organisation in Cambridgeshire.   Key Responsibilities: Provide 1st & 2nd line support, diagnosing and resolving technical issues. Troubleshoot hardware, software, and network-related problems Assist with maintenance and support for systems including Microsoft 365, Windows 10/11, and Active Directory. Communicate effectively to ensure timely issue resolution. Document all support activities, resolutions, and technical details in the support system.  Experience Required: Minimum of 3 years of experience in 2nd line support. Familiarity with ticketing systems and escalation procedures. Prior experience working within a service desk or IT support environment. Strong technical understanding of Microsoft 365, Active Directory, and Windows 10/11. Excellent communication skills, with the ability to provide clear technical explanations. Experience in providing remote and on-site support in a structured and efficient manner. Good organisational skills with a methodical approach to troubleshooting. Ability to work independently as well as part of a team in a fast-paced environment.Due to the location of this role, you will need access to your own vehicle.  Next Steps: Apply Now