At a Glance
- Tasks: Be the go-to person for IT queries and provide top-notch customer service.
- Company: Join a recognized and exciting business in the region.
- Benefits: Enjoy opportunities for growth and development in your IT career.
- Why this job: Perfect for those starting their career, with a chance to learn and grow.
- Qualifications: Previous IT support experience and knowledge of Windows/Microsoft are essential.
- Other info: Onsite role in Southwold with occasional travel; driving license required.
The predicted salary is between 28800 - 43200 £ per year.
IT Support Analyst A fantastic opportunity for an IT Support Analyst to join one of the regions most exciting and recognised businesses on a permanent basis. As the IT Support Analyst, you will act as the first point of contact for IT queries as well as providing world class customer service. This is a fantastic opportunity for an IT Support Analyst at the start of their career, looking for a role where they will be encouraged to grow. Based onsite in Southwold and with some occasional travel, a driving licence and car is essential. Key responsibilities. • Ensure service desk requests are logged, actioned and escalated appropriately • Provide 1st Level technical support within a Windows environment • Manage user accounts and permission requests across multiple platforms • Diagnose and resolve issues remotely, via telephone or on-site • Maintain a high level of customer service Key skills. • Previous experience within an IT Support position • Good knowledge of Windows / Microsoft / Active Directory • Excellent customer service skills • Any knowledge of JD Edwards, Guestline, ERP an advantage If you are interested in finding out more about this fantastic opportunity, please reach out today for a confidential chatIT Support Analyst…
IT Service Desk Agent employer: Pure Resourcing Solutions Limited
Contact Detail:
Pure Resourcing Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Agent
✨Tip Number 1
Familiarize yourself with common IT support scenarios, especially those related to Windows environments. Being able to discuss specific examples of how you've resolved similar issues can really impress during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role emphasizes providing world-class customer service, think of ways you can demonstrate your ability to handle difficult situations and maintain a positive attitude.
✨Tip Number 3
If you have any experience with JD Edwards, Guestline, or ERP systems, be sure to highlight that in your discussions. Even if your experience is limited, showing a willingness to learn about these systems can set you apart.
✨Tip Number 4
Since the position requires occasional travel, make sure you have a valid driving license and a reliable car. Mentioning your readiness to travel can show your commitment to the role and flexibility.
We think you need these skills to ace IT Service Desk Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Analyst position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT support roles. Mention specific technical skills, especially your knowledge of Windows, Microsoft, and Active Directory, as these are crucial for the role.
Showcase Customer Service Skills: Since excellent customer service is a key requirement, provide examples in your application that demonstrate your ability to handle customer queries effectively and maintain a high level of service.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Mention why you are interested in this opportunity and how you see yourself growing in the role.
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows environments, Microsoft products, and Active Directory. Highlight specific examples where you've successfully resolved technical issues in the past.
✨Demonstrate Customer Service Excellence
Since this role emphasizes world-class customer service, think of instances where you went above and beyond for a customer. Share these stories to illustrate your commitment to providing excellent support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios related to IT support, such as how you would handle a frustrated user or a technical issue that requires escalation.
✨Research the Company
Familiarize yourself with the company’s services and culture. Understanding their business will help you tailor your responses and show genuine interest in the position.