IT Support Technician - 1st Line in Duxford

This is a newly created role through growth, and you will be joining a highly collaborative team, to deliver frontline technical support. You will play a key role in resolving day-to-day issues, supporting new starters, and ensuring technology enables the organisation to operate effectively. Key Responsibilities Provide 1st line technical support for hardware and software issues Log, prioritise, troubleshoot and resolve IT tickets, escalating where appropriate Support Microsoft 365, Windows and basic Active Directory administration Set up and maintain meeting room and AV equipment Deliver IT inductions and support employee onboarding and offboarding Prepare and configure laptops, devices and user accounts for new starters Maintain IT asset inventories, documentation and “how-to” guides Support desk moves, office IT setup and general IT tasksExperience Required Experience in a 1st line IT support or IT service desk role Working knowledge of Windows OS and Microsoft 365 Understanding of IT support principles and ticketing systems Basic knowledge of Active Directory Strong communication skills with the ability to explain technical issues clearly A proactive, customer-focused and team-oriented approach Relevant IT training or certifications (e.g. ITIL) – desirable Exposure to Microsoft Teams, SharePoint or MDM – desirable Apply Now