At a Glance
- Tasks: Lead customer interactions, onboarding, and support while shaping the customer experience.
- Company: Exciting startup with a SaaS platform relied on by global organisations.
- Benefits: Opportunity for ownership, variety in tasks, and direct impact on company growth.
- Other info: Work closely with the founder and enjoy a dynamic, fast-paced environment.
- Why this job: Join a small team early and shape the future of customer success.
- Qualifications: Experience in customer-facing roles, sales, and comfortable with technical concepts.
The predicted salary is between 35000 - 45000 £ per year.
About the business
Our client is a growing start up building a SaaS platform used by organisations around the world, mainly across America. The team currently consists of the founder and two contract software developers, and a product that customers genuinely rely on every day. They're now looking for their first dedicated Customer Success hire to join them and help shape how customers are supported as the business grows.
The role
This is a brilliant opportunity to join a small, ambitious team early and have real ownership over the customer experience from day one. You'll be the main point of contact for customers, covering everything from the first sales conversation through to long term support.
Day to day, you'll:
- Run initial sales calls with prospective customers, understanding their needs and talking through how the product can help
- Lead onboarding for new customers, making sure they're set up for success from the start
- Act as the go to person for clients, working closely with our developers to resolve any technical or product issues
- During the quieter off season, put in place processes and build out an FAQ resource, working with the dev team to help customers help themselves
What we're looking for
- Experience in a customer facing role, ideally including some element of sales or onboarding
- Comfortable picking up technical concepts and acting as a bridge between customers and developers
- Used to managing your own time and workload without close supervision
- Experience working in a start up environment, where requirements can shift at short notice
- Based in Cambridge and happy to work US hours, or already based in the US
- A proactive, hands on approach, happy to build things from scratch rather than follow an existing playbook
Why join
- Join right at the ground floor of a growing business and directly shape the Customer Success function
- Work closely with the founder and have a genuine say in how the company grows
- Variety: no two days will look the same, from sales calls to onboarding to process building
Customer Success employer: Pure Resourcing Solutions Limited
At Pure Resourcing Solutions Limited, we pride ourselves on being an exceptional employer that champions innovation and operational excellence within the charity sector. Our hybrid work culture in Heathfield promotes flexibility and collaboration, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in cloud technology and cyber security. Join us to make a meaningful impact and be part of a team dedicated to driving positive change.
Contact Details:
Pure Resourcing Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pure Resourcing Solutions Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pure Resourcing Solutions Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pure Resourcing Solutions Limited:Your cover letter is your chance to shine! Tell us why you want to work at Pure Resourcing Solutions Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pure Resourcing Solutions Limited!
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
