At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries efficiently.
- Company: Join a well-established housing organisation with a supportive team.
- Benefits: Immediate start, hybrid working, and valuable experience in the housing sector.
- Other info: Full-time temporary role until June 2026 with shift work from 8am to 5:30pm.
- Why this job: Make an immediate impact in a busy, customer-focused environment.
- Qualifications: Experience in customer service, excellent communication skills, and strong IT abilities.
The predicted salary is between 24000 - 28000 € per year.
We are currently supporting a well-established housing organisation in their search for a Customer Services Advisor to join their team on a short-term temporary basis with an immediate start. This is a great opportunity to join a busy, customer-focused environment and make an immediate impact.
The Role
As a Customer Services Advisor, you will act as the first point of contact for customers, delivering a high standard of service and resolving queries as efficiently as possible.
Key responsibilities include:
- Handling customer enquiries via telephone and digital channels
- Resolving issues at first point of contact where possible
- Logging and tracking repairs using internal systems
- Providing accurate information on services and promoting self-service options
- Escalating more complex queries where necessary
- Managing sensitive or challenging conversations in a professional manner
About You:
We are looking for someone who can hit the ground running and thrives in a fast-paced, customer-focused role.
You will have:
- Experience in a customer service or call centre environment
- Excellent communication skills, both verbal and written
- Confidence in handling difficult conversations
- Strong IT and digital skills, including Microsoft Office
- A proactive, organised approach with good attention to detail
Desirable:
- Experience within housing, repairs or contact centre environments
- Experience handling customer complaints
What’s on Offer:
- Immediate start
- Opportunity to gain experience within the housing sector
- Friendly and supportive team
This is a full time, temporary role expecting to last until the end of June 2026. Hybrid working is offered and you will be expected to work shifts between the hours of 8am and 5:30pm Monday-Friday.
If you are available immediately and keen to secure your next temporary role, apply today or contact Emily at Pure.
Customer Services Advisor employer: Pure Resourcing Solutions Limited
Join a well-established housing organisation that prioritises a supportive and friendly work culture, where you can make an immediate impact as a Customer Services Advisor. With opportunities for professional growth and the flexibility of hybrid working, this role offers a chance to thrive in a fast-paced environment while contributing to meaningful customer service in the housing sector.
Contact Detail:
Pure Resourcing Solutions Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get your game face on! When you’re applying for the Customer Services Advisor role, make sure to showcase your customer service experience in a way that highlights your ability to handle enquiries and resolve issues quickly. We want to see how you can hit the ground running!
✨Tip Number 2
Practice makes perfect! Before any interviews, do a mock session with a friend or family member. Focus on those tricky questions about handling difficult conversations. We know you’ve got it in you, so let’s make sure you shine when it counts!
✨Tip Number 3
Be proactive! Research the housing organisation you’re applying to. Knowing their services and values will help you tailor your responses and show that you’re genuinely interested. We love seeing candidates who take the initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so let’s get you that Customer Services Advisor role!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role of a Customer Services Advisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves handling customer enquiries, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Your IT Skills:We’re looking for someone with strong IT and digital skills, so make sure to mention your proficiency with Microsoft Office and any other relevant software. This will show us that you’re ready to hit the ground running!
Apply Through Our Website:To make the process smoother for both you and us, apply directly through our website. It’s quick and easy, and ensures your application gets to the right place without any hassle!
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Advisor. Familiarise yourself with handling customer enquiries, logging repairs, and promoting self-service options. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Consider role-playing difficult conversations with a friend or family member to prepare for any challenging scenarios that may come up during the interview.
✨Showcase Your IT Skills
Be ready to discuss your experience with digital tools and Microsoft Office. You might be asked about how you’ve used these skills in previous roles, so think of specific examples where you’ve successfully resolved issues using technology.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life customer service situations. Think of examples from your past experiences where you resolved complaints or managed sensitive conversations effectively. This will show your potential employer that you can hit the ground running.
