At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences in the community housing sector.
- Company: Join a supportive and innovative organisation that values growth and community impact.
- Benefits: Earn £24.87 per hour with flexible part-time hours tailored to your schedule.
- Other info: Opportunity for coaching and training initiatives in a collaborative environment.
- Why this job: Make a real impact while developing your leadership skills in a rewarding role.
- Qualifications: Minimum three years' experience in customer service or administration, with relevant educational background.
Temporary role to start ASAP for 3-6 months at £24.87 per hour.
Location: Histon
Hours per week: 17.5 - can be worked to suit you but must be on site in Histon.
Join Our Client as a Customer Service Manager and lead a dynamic team in delivering exceptional customer experiences. Operating within the community housing sector, Our Client is renowned for fostering a supportive and innovative environment that values growth, collaboration, and community impact.
In this strategic role, you will oversee a team responsible for frontline customer interactions, ensuring issues are resolved promptly and service standards are consistently met. This part-time position offers flexibility, with 17.5 hours per week, tailored to fit your schedule, while working on-site to maintain close team engagement.
Key responsibilities include:
- Leading and motivating the customer service team, including Advisers and Lettings Co-ordinators.
- Ensuring high-quality service delivery through effective team management.
- Overseeing customer interactions via phone, email, and face-to-face.
- Developing reports and analysing data to identify opportunities for service enhancements.
- Supporting team development through coaching and training initiatives.
- Maintaining efficient procedures and adhering to health and safety policies.
Additional skills that will strengthen your application include:
- Social housing sector experience.
- Proficiency with IT systems, including MS Office and performance management software.
- Knowledge of equality and diversity principles.
The ideal candidate will possess a minimum of three years' experience in a customer service or administrative role, complemented by a relevant educational background. You will be committed to providing an inclusive, supportive environment and eager to contribute to continuous improvement within the team.
If you are a motivated leader with a passion for delivering outstanding customer service and want to be part of a forward-thinking organisation, we encourage you to submit your CV. This is your chance to step into a pivotal role that offers both challenge and reward — seize the opportunity to make a real impact.
Customer Service Manager employer: Pure Resourcing Solutions Limited
Join a forward-thinking organisation in Histon that prioritises community impact and employee growth. As a Customer Service Manager, you will thrive in a supportive work culture that values collaboration and innovation, with flexible part-time hours tailored to your schedule. This role not only offers competitive pay but also the chance to lead a dedicated team, enhancing your leadership skills while making a meaningful difference in the community.
Contact Details:
Pure Resourcing Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pure Resourcing Solutions Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pure Resourcing Solutions Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pure Resourcing Solutions Limited.
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pure Resourcing Solutions Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pure Resourcing Solutions Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
