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- Tasks: Provide hands-on IT support and troubleshoot tech issues for multiple businesses.
- Company: Join a friendly, collaborative team in a growing Group environment.
- Benefits: Gain valuable experience, develop your skills, and work in a dynamic setting.
- Why this job: Be the go-to tech hero and help colleagues thrive with their tech needs.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 and Windows OS.
- Other info: 5-days on-site in Colchester with opportunities for growth.
This is a broad and hands-on IT role supporting multiple businesses within a growing Group environment. You will be joining a friendly, collaborative team and will play a key role in delivering day-to-day technical support, resolving issues, preparing equipment, and ensuring colleagues can work effectively across all sites. If you enjoy variety and being the person who can help with “anything that plugs in”, this is the role for you.
Please note that this is based 5-days on site in Colchester.
Key Responsibilities- Provide 1st and 2nd line technical support across all Group companies
- Log, prioritise, troubleshoot and resolve IT support tickets, escalating where needed
- Support Microsoft 365, Windows OS and basic identity/user management
- Diagnose and resolve issues with PCs, laptops, mobile devices, printers and peripherals
- Assist with onboarding and offboarding, including account setup and device configuration
- Prepare, configure and roll out laptops, desktops and user equipment
- Maintain the Group IT asset register and supporting documentation
- Support meeting room equipment, office IT setups and general IT tasks
- Perform routine system checks, updates and general IT maintenance
- Work with the Group’s Managed Service Provider for escalated issues
- Experience in a 1st or 2nd line IT support or service desk role
- Good working knowledge of Microsoft 365 and Windows operating systems
- Understanding of IT support principles, troubleshooting and ticket management
- Basic knowledge of Active Directory or Entra ID user administration
- Basic networking knowledge (e.g., DNS, DHCP, Wi-Fi, VPN etc.)
- Comfortable supporting a wide range of hardware and general IT equipment
- Strong communication skills and the ability to assist users clearly and confidently
- A proactive, customer-focused and team-oriented approach
- Full UK driving licence (essential) for occasional site visits
IT Support Technician in Colchester employer: Pure Resourcing Solutions Limited
Contact Detail:
Pure Resourcing Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Colchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot specific issues and be ready to share examples from your past experience. We love seeing problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! If you have any relevant certifications or completed projects, bring them up during your conversations. It’s a great way to demonstrate your hands-on experience and passion for IT.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support Technician in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how you've tackled technical issues before, so don’t hold back on those examples!
Show Off Your Skills: In your cover letter, mention your knowledge of Microsoft 365 and Windows OS. We love seeing candidates who can confidently support a range of hardware and software, so let us know what you can do!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your responses are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role with our friendly team.
How to prepare for a job interview at Pure Resourcing Solutions Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows OS, and basic networking concepts like DNS and DHCP. Be ready to discuss how you've used these in past roles, as this will show your practical experience and confidence in handling technical issues.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've successfully resolved IT support tickets or technical issues in the past. Think about specific challenges you faced and how you approached them. This will demonstrate your troubleshooting skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Since you'll be assisting users with various tech issues, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and ensure you convey your ideas effectively. This will highlight your strong communication skills, which are essential for the role.
✨Be Ready for Hands-On Scenarios
Expect some practical questions or scenarios during the interview. They might ask you to troubleshoot a common issue or explain how you'd set up a new device. Practising these scenarios beforehand will help you feel more prepared and confident when it comes time to demonstrate your skills.
