A well-established organisation is seeking an IT Support Analyst to join its team based in central Chelmsford. You'll play a key role in supporting users, maintaining day-to-day IT operations, and ensuring business systems and technology services run smoothly across the organisation.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
This is a fully onsite position with free onsite parking provided.
Key Responsibilities
Provide first-line support for business systems, databases and core applications.
Act as the onsite point of contact for IT issues, working alongside an outsourced IT support provider.
Troubleshoot hardware, software and application issues, ensuring timely resolution or escalation where required.
Deliver user training, IT inductions and practical guidance to staff on systems and technology.
Support the setup, maintenance and troubleshooting of end-user devices, peripherals and IT equipment.
Maintain accurate records of IT assets, support issues and system updates.
Experience Required
Previous experience in an IT support or service desk environment.
Strong troubleshooting skills across software, systems and end-user technology.
Experience supporting business applications, databases or CRM systems.
Good knowledge of Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
Strong communication skills with the ability to explain technical issues to non-technical users.
Well organised, customer-focused and able to manage multiple priorities effectively.
Full UK driving licence and access to a vehicle for occasional travel between sites.
Benefits
35-hour working week.
30 days annual leave + bank holidays.
Non-contributory pension scheme with an 11% employer contribution.
Life assurance cover of 3x annual salary. xgikmsk
Free onsite parking.
Apply Now
IT Support Analyst in Chelmsford employer: Pure Resourcing Solutions Careers
Join a prestigious organisation in Cambridge that is committed to fostering a dynamic work culture and supporting employee growth through a significant transformation programme. As the Head of EPM FCCS and Financial Data Structure, you will benefit from a collaborative environment that values innovation and offers opportunities for professional development, all while enjoying the vibrant academic and cultural atmosphere of Cambridge. With a focus on meaningful contributions to financial reporting and planning, this role provides a unique chance to make a lasting impact within a large, complex organisation.
Contact Details:
Pure Resourcing Solutions Careers Recruitment Team
