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For Companies At a Glance
- Tasks: Provide tech support by answering calls and resolving issues for clients.
- Company: Join a fast-growing tech company serving small and medium businesses across the UK.
- Benefits: Enjoy a stable Monday to Friday schedule with no remote work options.
- Why this job: Be part of a dynamic team focused on customer satisfaction and tech solutions.
- Qualifications: Experience in ICT or Telecoms and strong customer service skills are essential.
- Other info: This role offers a chance to grow in a thriving industry.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK. This role will suit an enthusiastic customer service focused individual with previous experience of working within the ICT sector, preferably in an IT and/or a Telecoms Helpdesk role. You will take inbound calls from clients who require technical assistance and immediately triage their calls with a view to helping and closing the ticket.
Main duties:
- Answering a high volume of inbound calls in a polite, friendly and professional manner.
- Demonstrate ownership, accountability and strive for "First Call Resolution".
- Troubleshoot and resolve hardware and software issues.
- Communicate clearly and effectively.
Experience required:
- An ICT and/or Telecoms background with service desk experience is essential.
- Customer service experience is essential.
- Comfortable using CRMs and documentation solutions.
- The ability to work quickly, calmly and accurately under pressure.
This is an excellent opportunity to join an extremely fast growth technology company with a nationwide presence. This role is Monday to Friday 9am - 5.30pm and does not offer hybrid or remote working.
Customer Support Technician (IT Helpdesk) employer: Pure Recruit
Contact Detail:
Pure Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician (IT Helpdesk)
✨Tip Number 1
Familiarise yourself with common IT and telecoms issues that customers face. This will help you demonstrate your knowledge during the interview and show that you're proactive about understanding the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend. Being able to convey technical information clearly and effectively is crucial for this position.
✨Tip Number 3
Research the company’s products and services thoroughly. Knowing what they offer will allow you to tailor your responses and show genuine interest in their business during the interview.
✨Tip Number 4
Prepare examples from your past experience where you successfully resolved customer issues. Highlighting your problem-solving skills will be key to demonstrating your fit for the role.
We think you need these skills to ace Customer Support Technician (IT Helpdesk)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant ICT or Telecoms background. Use specific examples that demonstrate your ability to handle technical issues and provide excellent support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in IT Helpdesk roles and how it aligns with the company's needs, particularly your focus on 'First Call Resolution'.
Showcase Relevant Skills: In your application, emphasise your skills in troubleshooting hardware and software issues, as well as your familiarity with CRMs and documentation solutions. This will show that you are well-prepared for the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer support role.
How to prepare for a job interview at Pure Recruit
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, be prepared to discuss your previous experiences. Share specific examples of how you've handled difficult customers or resolved issues efficiently.
✨Demonstrate Technical Knowledge
Brush up on common IT and telecoms issues that you might encounter in a helpdesk role. Be ready to explain how you would troubleshoot specific problems, as this will show your technical competence.
✨Practice Clear Communication
Effective communication is key in this position. During the interview, practice articulating your thoughts clearly and concisely. You might even want to role-play a call scenario to demonstrate your ability to communicate with clients.
✨Prepare for High-Pressure Situations
The job requires working quickly and accurately under pressure. Think of examples from your past where you successfully managed stress or high call volumes, and be ready to share these stories during the interview.
