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For Companies At a Glance
- Tasks: Provide tech support by answering calls and resolving issues for clients.
- Company: Join a fast-growing tech company serving small and medium businesses across the UK.
- Benefits: Work Monday to Friday with a supportive team in a dynamic environment.
- Why this job: Be part of a thriving industry, enhance your skills, and make a real impact.
- Qualifications: Experience in ICT or Telecoms and strong customer service skills are essential.
- Other info: This role does not offer remote work; it's all about teamwork in the office.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK. This role will suit an enthusiastic customer service focused individual with previous experience of working within the ICT sector, preferably in an IT and/or a Telecoms Helpdesk role. You will take inbound calls from clients who require technical assistance and immediately triage their calls with a view to helping and closing the ticket.
Main duties:
- Answering a high volume of inbound calls in a polite, friendly and professional manner.
- Demonstrate ownership, accountability and strive for "First Call Resolution".
- Troubleshoot and resolve hardware and software issues.
- Communicate clearly and effectively.
Experience required:
- An ICT and/or Telecoms background with service desk experience is essential.
- Customer service experience is essential.
- Comfortable using CRMs and documentation solutions.
- The ability to work quickly, calmly and accurately under pressure.
This is an excellent opportunity to join an extremely fast growth technology company with a nationwide presence. This role is Monday to Friday 9am - 5.30pm and does not offer hybrid or remote working.
Contact Detail:
Pure Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician (IT Helpdesk)
✨Tip Number 1
Familiarise yourself with common IT and telecoms issues that customers face. This will not only help you in the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. Focus on being clear, concise, and friendly, as these are key traits for a Customer Support Technician.
✨Tip Number 3
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will show your genuine interest and help you answer questions more effectively during the interview.
✨Tip Number 4
Prepare examples from your past experience where you successfully resolved customer issues. Highlighting your problem-solving skills will be crucial in demonstrating your fit for this role.
We think you need these skills to ace Customer Support Technician (IT Helpdesk)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant ICT or Telecoms background. Use specific examples that demonstrate your ability to handle technical issues and provide excellent support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in IT Helpdesk roles and how it aligns with the responsibilities of the position, particularly your focus on 'First Call Resolution'.
Highlight Relevant Skills: In your application, emphasise your skills in troubleshooting hardware and software issues, as well as your proficiency with CRMs and documentation solutions. This will show that you are well-prepared for the technical aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer support role.
How to prepare for a job interview at Pure Recruit
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Technical Knowledge
Brush up on common hardware and software issues that clients might face. Be ready to discuss your experience with troubleshooting and resolving these problems, as well as any relevant tools or systems you've used in previous roles.
✨Practice Clear Communication
Effective communication is key in this position. During the interview, focus on articulating your thoughts clearly and concisely. You might even want to practice explaining technical concepts in simple terms, as you would to a client.
✨Research the Company
Familiarise yourself with the company's services and values. Understanding their approach to customer support and technology will help you tailor your responses and demonstrate your genuine interest in the role.
