At a Glance
- Tasks: Manage luxury ski trip bookings and build relationships with VIP clients.
- Company: Niche luxury travel agent specialising in heli skiing since 1978.
- Benefits: Competitive salary, hybrid working options, and a dynamic team environment.
- Other info: Opportunity for career growth and to work in a fun, collaborative office.
- Why this job: Join a passionate team and help create unforgettable luxury travel experiences.
- Qualifications: Experience in luxury travel operations and strong organisational skills required.
The predicted salary is between 28000 - 34000 £ per year.
We are a niche luxury travel agent specialising in selling heli skiing and powder skiing trips to UK customers, and we have been in operation since 1978. We are looking for a highly organised individual with excellent attention to detail and very strong administration and communication skills to join our team.
You will need to have a proven track record of being highly organised and detail-focused and able to interact effectively with demanding clients. You will need to have experience working in luxury travel with operations experience (essential) and ideally sales experience. This role is split between operational and sales responsibilities.
The core focus of the role, accounting for 80% of your time, would be managing all of our guest bookings. This involves meticulous attention to detail and excellent organisational skills, as well as the ability to communicate effectively with VIP guests.
You would be responsible for:
- Organising all logistics around heli-ski trips including flights, hotels and transfers
- Timely client invoicing, payment processing, receipting and accounting
- Managing new and existing relationships with ski resorts and hotel groups
- Completing and sending out all trip itineraries
Once you had developed your product knowledge you would become involved in trip sales which would account for 20% of your time and include:
- Responding to sales queries
- Maintaining and creating relationships with our guests
- Assisting with new business development for our range of trips and products
- Generating and nurturing sales leads via social media and LinkedIn
You would need to be happy working as part of a 3-person team based full-time in our office in Chiswick. During the core season (September – May) you will work in situ in our Chiswick office, and for the remaining months (June – August), you can work up to 2 days per week from home. You must have some experience/understanding of skiing, although you do not need to be an expert.
If you are a born organiser and multi-tasker who is obsessed with detail and someone who loves interacting with people, then this role could be perfect for you.
Key job attributes:
- Full-time role
- Based in Chiswick office for 9 months of the year (remaining 3 months hybrid working allowed)
- Salary of between £35,000 and £40,000 pa depending on experience
- Start ASAP and at the latest, before the end of the summer 2026.
Operations & Sales - Luxury Travel employer: Pure Powder Ltd
Join a passionate team at our niche luxury travel agency, where we pride ourselves on delivering exceptional experiences for our clients since 1978. With a strong focus on employee growth and a supportive work culture, we offer a unique opportunity to thrive in the luxury travel sector while enjoying the flexibility of hybrid working during the off-peak season. Our Chiswick office fosters collaboration and creativity, making it an ideal environment for those who are detail-oriented and love engaging with people.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Sales - Luxury Travel
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Pure Powder Ltd who are looking for fresh talent for roles like Operations & Sales - Luxury Travel.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Pure Powder Ltd and give you a leg up for your Operations & Sales - Luxury Travel application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Operations & Sales - Luxury Travel openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Operations & Sales - Luxury Travel
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Operations & Sales - Luxury Travel role at Pure Powder Ltd.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Operations & Sales - Luxury Travel position at Pure Powder Ltd.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Pure Powder Ltd.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Pure Powder Ltd's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Operations & Sales - Luxury Travel.
How to prepare for a job interview at Pure Powder Ltd
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Pure Powder Ltd.
