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- Tasks: Be the welcoming face of our clinic and support patients throughout their journey.
- Company: Join South West Podiatry, part of Pure Physiotherapy, in a caring environment.
- Benefits: Enjoy 31 days holiday, competitive salary, and a supportive team culture.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
- Other info: Training provided for practice management software; great opportunity for growth.
The predicted salary is between 25000 - 32000 £ per year.
Location: Earlsfield, London
Contract: Permanent, 37.5 hours per week
Shifts: Tuesday 8:45am - 5:15pm, Wednesday 8:45am - 6:15pm, Thursday 8:45am - 5:15pm, Friday 8:45am - 3:45pm, and Saturday 7:45am - 2:15pm
Salary: £25,000 - £32,000 pa depending on experience and qualification level
Do you take pride in delivering exceptional customer service in a private healthcare setting? South West Podiatry, part of Pure Physiotherapy, is looking for a dedicated Patient Care Coordinator to be the welcoming face of our clinic. In this vital role, you'll support patients from their first contact – managing the front desk, handling calls and emails, booking appointments and playing a critical part in creating a positive patient experience.
What You'll Do
- Front Desk Reception
- Welcome patients and manage check-ins/outs.
- Handle in-person and email enquiries.
- Provide admin support to clinicians.
- Manage billing.
- Customer Service
- Resolve patient concerns with professionalism and compassion.
- Communicate clearly between patients and clinicians.
- Phone & Appointment Management
- Manage incoming and outgoing calls.
- Book, update, and confirm appointments.
- Guide patients through fees and insurance.
- Support patients in distress with empathy.
- Clinic Setup & Coordination
- Prepare treatment rooms and maintain clinic standards.
- Ensure equipment and materials are ready.
- Coordinate daily clinic flow with the clinical team.
- Patient Record Management
- Maintain accurate digital patient records.
- Process notes, invoices, and confidential documentation.
- IT & Systems Management
- Use clinic software for bookings and payments.
- Support basic IT troubleshooting.
What You'll Bring
- Confident using Microsoft Office (Word, Excel, Outlook, Teams)
- Experience with practice management software, clinic management or scheduling software is advantageous, but training will be provided.
- Strong verbal and written communication.
- Professional, friendly telephone manner.
- Able to build positive relationships with patients and colleagues.
- Experience in customer-facing roles (healthcare is beneficial)
- Calm under pressure and able to multitask.
- Delivers attentive, detail-driven 5* service.
- Manages multiple tasks with accuracy.
- Detail-focused and proactive in solving problems.
Why Join Us?
At South West Podiatry, we value our people as much as our patients.
We Offer 31 days holiday (including
Patient Care Coordinator in London employer: Pure Physiotherapy
Contact Detail:
Pure Physiotherapy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Coordinator in London
✨Tip Number 1
Get to know the clinic! Research South West Podiatry and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Care Coordinator, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable handling patient inquiries and concerns.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate that you can handle the busy environment of a healthcare clinic.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the hiring process.
We think you need these skills to ace Patient Care Coordinator in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for the role.
Tailor Your Application: Make sure to customise your application for the Patient Care Coordinator position. Highlight your relevant experience in customer service and any specific skills that match the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pure Physiotherapy
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Care Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as managing patient records and handling enquiries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you resolved issues with professionalism and empathy, as these qualities are crucial in a healthcare setting.
✨Practice Your Communication
Strong verbal and written communication skills are essential for this position. Consider practising common interview questions with a friend or family member, focusing on clear and concise responses. This will help you feel more confident when discussing how you can effectively communicate between patients and clinicians.
✨Demonstrate Your Multitasking Ability
In a busy clinic environment, being able to multitask is key. Think of specific instances where you've successfully managed multiple tasks at once, especially in high-pressure situations. Sharing these examples will show that you're capable of maintaining accuracy and attention to detail while juggling various responsibilities.