At a Glance
- Tasks: Lead the team and create a welcoming atmosphere for our padel community.
- Company: Join Pure Padel, a rapidly growing padel club operator with exciting expansion plans.
- Benefits: Competitive salary, discounted padel, food, and clear progression opportunities.
- Other info: Dynamic role with opportunities to grow from Assistant Club Manager to Area Manager.
- Why this job: Be part of a vibrant community and shape unforgettable experiences in sport and hospitality.
- Qualifications: Experience in hospitality and sales, with a passion for exceptional customer service.
The predicted salary is between 30000 - 34000 £ per year.
Pure Padel Clubs Ltd
Assistant Club Manager Job Type
Full time, Permanent Hours
40 hours per week, anytime between 6am and 11pm, Monday to Sunday Reports to:
Club Manager Direct reports
Supervisor, and supports the Front of House team Salary
£30,000 to £34,000 per year, depending on experience About us Pure Padel is a rapidly growing padel club operator dedicated to delivering outstanding facilities and a genuinely welcoming, community driven experience.
With ambitious plans to open 30 clubs across the UK in the next five years, our venues are designed to be more than just places to play.
They are vibrant social hubs where hospitality, sport and community come together.
The role As Assistant Club Manager, you are the club's service and floor leader, the person who sets the standard for hospitality and makes sure every visit feels welcoming, from the front desk to the café and bar and every event.
You lead by example and drive the team's energy and standards on the floor, a clear step up from Supervisor.
You will take delegated ownership of specific areas of the club where you are strong, and you will run the club in the Club Manager's absence, making this a genuine development path towards becoming a Club Manager yourself.
This is a role for a hospitality driven leader who loves people, sport and creating outstanding environments.
Key responsibilities Hospitality and guest experience
- Act as the visible front of house leader, setting the standard for warm, personalised service from arrival to departure.
- Provide excellent customer service and hospitality at every touchpoint.
- Handle enquiries, bookings, feedback and complaints with professionalism, warmth and efficiency.
- Build strong relationships with regular players to grow loyalty and community feel.
- Handle customer communications via Playtomic, club email and social channels.
- Player experience and community
- Understand the dynamics of the padel community, and help shape and deliver the club's academy, tournament and socials programme.
- Help create a club culture where people feel part of the Pure Padel community, not just users of the facility.
- Support initiatives that attract, engage and retain players, and help grow memberships as part of building loyalty.
- Driving the team on the floor
- Drive and push the team's energy, pace and standards during service, a clear step up from Supervisor.
- Line manage the Supervisor, and support the management of the Front of House team day to day.
- Motivate and support staff to deliver consistent, high quality service.
- Ancillary revenue and retail
- Take visible ownership of ancillary revenue on the floor, café and shop, through upselling and a customer focused approach.
- Drive rackets, balls, accessories and food and beverage sales, keeping areas clean, well stocked, inviting and on brand.
- Manage stock, suppliers and inventory for the shop and café.
- Train the team to promote and upsell across retail, equipment, food and drink.
- Events and experiences
- Support the planning and delivery of events, tournaments, socials and Academy sessions with a strong hospitality focus.
- Handle enquiries for corporate bookings, private events and special tournaments.
- Assist in coordinating freelance coaching partners for Academy sessions, maintaining standards.
- Deputy and development responsibilities
- Run the club in the Club Manager's absence, for example annual leave, keeping standards, service and safety on track.
- Take delegated ownership of specific accountabilities agreed with your Club Manager, areas where you are strong, as a structured path towards becoming a Club Manager.
- Gain exposure to cost control and revenue targets as a development area, supporting the Club Manager.
- Site, health, safety and safeguarding
- Keep the club safe, clean and presentable, carrying out regular checks and addressing issues promptly.
- Oversee site maintenance, cleaning schedules, refuse and court care.
- Maintain compliance with health and safety regulations and company policies.
- Understand your safeguarding responsibilities, know how to raise and escalate concerns, and support safeguarding when running the club.
- Flexibility
- Undertake additional tasks as directed by the Club Manager or senior management, and work flexibly across operating hours to meet business needs.
Person specification Essential
- Minimum 2 years' experience in hospitality, customer service or front of house.
- Minimum 1 year's experience in a sales environment.
- Passionate about delivering exceptional experiences and creating welcoming social spaces.
- Strong interpersonal and communication skills, a natural rapport builder.
- Confident upseller with a commercial mindset and drive to grow ancillary sales.
- Organised, proactive and comfortable multitasking in a fast paced environment.
- Experience supporting or coordinating events and social activities.
- Right to work in the United Kingdom.
Desirable
- Experience in a sports, leisure or active hospitality environment.
- A genuine passion for padel or racket sports.
- Familiarity with booking and operations platforms such as Playtomic.
- Experience supporting P&L, budgets or targets, a development area for this role.
What we offer
- Salary £28,000 to £32,000 depending on experience.
- Discounted padel.
- Discount on food and beverage.
- A genuine progression path.
Grow with us from Front of House to Supervisor, Assistant Club Manager, Club Manager and on to Area Manager.
We are growing fast and we promote from within.
- The chance to help shape our culture and values as the business grows.
Assistant Club Manager for Padel Croydon in London employer: Pure Padel
At Pure Padel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters community and personal growth. As a Club Manager in Glasgow, you will not only lead a passionate team but also have the opportunity to shape the club's culture while enjoying benefits like discounted padel and food, alongside a clear progression path within our rapidly expanding organisation. Join us in creating welcoming spaces where sport and community thrive, and be part of our exciting journey as we grow across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Club Manager for Padel Croydon in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pure Padel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pure Padel
Don't be shy about reaching out to Pure Padel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Club Manager for Padel Croydon in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pure Padel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pure Padel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
