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For Companies At a Glance
- Tasks: Oversee customer service, event coordination, and daily operations at the club.
- Company: Join Pure Padel, a vibrant community focused on padel sports and customer experience.
- Benefits: Enjoy a full-time role with opportunities for career growth and development.
- Why this job: Perfect for those passionate about sports and hospitality, with a chance to make an impact.
- Qualifications: Previous customer service experience is essential; hospitality background preferred.
- Other info: Flexible hours, including evenings and weekends, are required.
The predicted salary is between 24000 - 30000 £ per year.
Job Description
Assistant Club Manager – Pure Padel Alderley Park
Location: Alderley Park, Cheshire
Job Type: Full-time (40 hours per week)
Salary: £28,000 – £30,000
Role Overview
The Assistant Club Manager at Pure Padel Alderley Park will be responsible for overseeing front-of-house operations, customer service, and supporting the club's padel academy. This role requires a proactive individual with hospitality experience who is looking to transition into the sports industry. You will play a key role in ensuring a great experience for all customers, assisting in event coordination, and supporting the day-to-day operations of the club.
Key Responsibilities
Customer Service & Front of House
- Act as the first point of contact for members and guests, ensuring high levels of customer service.
- Handle customer inquiries, bookings, and any issues that arise in a professional manner.
- Promote and upsell club services, including racket sales, food & beverages.
Event & Academy Support
- Assist in organising and running tournaments, socials, and corporate events.
- Support the delivery of the club’s coaching programs (Padel experience not required, but willingness to learn is essential.)
- Help manage and promote bookings for group coaching and academy sessions.
Operational & Administrative Support
- Work closely with the Club Manager to oversee stock management, maintenance of courts, and general club operations.
- Assist in scheduling staff rotas and ensuring smooth daily operations.
- Carry out court maintenance and monitor club cleanliness, ensuring that the facility is well-presented at all times.
Skills & Experience Required
- Previous experience in a customer-facing role, preferably in hospitality.
- Strong interpersonal and communication skills with the ability to engage with customers.
- Administrative experience, with a keen eye for detail.
- Experience in managing bookings and handling payments is desirable.
- Ability to work flexible hours, including evenings and weekends.
Opportunities for Growth
The role offers a structured career development pathway within Pure Padel, with opportunities to progress as the company expands.
To apply, please email lewis@purepadelclubs.co.uk with your CV and a short cover letter outlining why you are suitable for this job.
Assistant Club Manager employer: Pure Padel
Contact Detail:
Pure Padel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Club Manager
✨Tip Number 1
Make sure to familiarize yourself with the padel sport and its community. Even if you don't have prior experience, showing a genuine interest in learning about the game can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role is heavily focused on customer engagement, be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Tip Number 3
Network within the local sports and hospitality community. Attend events or join groups related to padel or sports management to meet people who might provide insights or referrals for the position.
✨Tip Number 4
Be ready to discuss your flexibility in working hours. Since the role requires evening and weekend availability, demonstrating your willingness to adapt your schedule can make a positive impression.
We think you need these skills to ace Assistant Club Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Club Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Craft a Tailored Cover Letter: Write a short cover letter that highlights your relevant experience in customer service and hospitality. Make sure to explain why you are interested in transitioning into the sports industry and how your skills align with the role.
Highlight Relevant Experience: In your CV, emphasize any previous roles that involved customer-facing responsibilities, event coordination, or administrative tasks. Use specific examples to demonstrate your skills and achievements.
Proofread Your Application: Before sending your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Pure Padel
✨Show Your Customer Service Skills
Since the role emphasizes customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous positions. Highlight your ability to create a welcoming atmosphere.
✨Demonstrate Your Proactivity
The Assistant Club Manager needs to be proactive. Discuss instances where you took the initiative to improve processes or enhance customer experiences. This will show that you're ready to take on responsibilities and contribute positively.
✨Familiarize Yourself with Padel
While prior padel experience isn't required, showing a willingness to learn about the sport can set you apart. Research the basics of padel and express your enthusiasm for supporting the club's coaching programs during the interview.
✨Prepare Questions About Operations
Since the role involves operational support, prepare thoughtful questions about the club's daily operations, event coordination, and staff management. This demonstrates your interest in the role and your understanding of what it entails.
