Warden Couple

Pure Leisure Group is a family-owned and operated business with 21 holiday parks nationwide. We are passionate about delivering exceptional holiday experiences, creating memorable stays for our guests across the UK. We are looking for a couple to join our team at Lochness Highland Resort, to complete both Housekeeping Co-ordination tasks and Warden/General Maintenance duties.

Key duties will include:

• Housekeeping Co-Ordinator

• Day to day management of and supervising of cleaners, to check that holiday lets are cleaned, ensuring checklists are completed.
• Day to day management of third party cleaners.
• Cleaning as and when required.
• Ensuring all standards are maintained to the highest level.
• Ensure customers and guests receive an efficient, friendly and consistently high standard of service. This includes reporting any defects.
• To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to Pure Leisure Group standard.
• Drawing up a shift rota for team members.
• Create a guest focused culture within housekeeping.
• To ensure adequate bed linen and inventory packs are maintained at all times, and adhering to the Company Purchasing Policy for replacement stock.
• Checking for faults or damage and arranging repairs and routine maintenance work and note on checklist.
• Making sure staff work to health and safety rules.
• Helping cleaners clean lodges during busy times.
• Any other duties as required by your line manager commensurate with your role.

• To undertake gas deliveries, as required, in line with Company policy.
• To assist with the maintenance of the buildings, holiday homes, grounds, fences, public areas and development sites as directed by the Operations Manager.
• DIY duties, including making repairs and attending to burst pipes.
• To note and report any work requiring attention to line manager as soon as possible (e.g. burst pipes, dangerous steps, paths and services, etc.).
• Ensure all chargeable work undertaken is reported for invoicing in line with Company procedure and followed through approval from purchasing manager.
• Assist with minor repairs and other maintenance activities in line with your skills and professional competence such as drain downs and siting’s along with basic grass cutting.
• To assist in the implementation of legal and/or site rules in a diplomatic way and reporting failure to comply (e.g. speeding vehicles, dogs not on leads etc.) and any other reasonable requests from General Manager.
• To serve the public in the most courteous and efficient manner including effective handling of enquiries and complaints, ensuring issues are reported in accordance with company instructions.
• Complete on-call, out of hours work.
• Any other duties as required by your line manager commensurate with your role.

Skills and Qualifications Required:

• Previous experience in a similar environment would be a distinct advantage.
• DIY experience is a requirement for the Warden position.
• An excellent telephone manner.
• Good time management.
• Great customer service skills.
• Detail oriented.
• Computer literate.
• Approachable and friendly.
• Can work under pressure.

Qualifications:

• The right to work in the UK.
• Experience of planning & organising projects.
• You will have extensive senior management experience, leading large teams with diverse responsibilities and experiences.
• You will demonstrate high standards in customer experience and can demonstrate the ability to manage multiple revenue streams.
• Holiday park experience desirable but not essential.
• Accommodation is available.