At a Glance
- Tasks: Assist customers with enquiries and support the scheduling of engineer visits.
- Company: Join Roost Heating, a fast-growing plumbing and heating company in Winchester.
- Benefits: Enjoy competitive pay, 25 days holiday, and private medical insurance.
- Other info: Great opportunity for growth in a local business with a strong reputation.
- Why this job: Kickstart your career in customer service with full training and a supportive team.
- Qualifications: Friendly communication skills and a positive attitude are key; no experience needed!
The predicted salary is between 22 - 25 £ per hour.
Winchester, SO21 2DY (rural location)
Full time, permanent (8am-5pm)
Salary: £10.75-£12.71 per hour
Competitive benefits package
Supporting a growing local business built on service and reliability. Our client, Roost Heating, is a fast-growing plumbing and heating company covering Winchester, Eastleigh, Romsey and the surrounding areas. Known for delivering reliable service and building strong customer relationships, the business continues to grow through reputation and customer trust.
They are now seeking a Junior Customer Service Administrator to join their friendly team and support the day-to-day coordination of customer enquiries, engineer schedules and administration. This is an excellent opportunity for someone looking to begin a career in administration or customer service within a supportive and growing business. Full training will be provided.
Junior Customer Service Administrator, the role:
- Answering incoming customer calls and responding to emails
- Booking annual servicing appointments and breakdown visits
- Supporting the scheduling of engineer diaries and workloads
- Updating internal systems and maintaining accurate records
- Providing customers with updates regarding appointments and engineer visits
- Supporting engineers and the wider team with administration tasks
- Assisting with customer queries in a professional and friendly manner
- Supporting the smooth day-to-day running of the business
- Assisting with general administration duties as required
Junior Customer Service Administrator, the person:
- Friendly and confident communication skills
- Good organisational skills and attention to detail
- Basic PC and Microsoft Office skills
- Positive attitude and willingness to learn
- Able to work well within a busy team environment
- Reliable, proactive and customer-focused approach
- Comfortable working independently within a remote role
- Good local geographical knowledge of Winchester, Eastleigh, Romsey
No previous administration experience is required as full training will be provided.
Please note: Applicants should be based within the local area as applications from outside the region will not be considered. This is in a rural location so own transport is essential.
Junior Customer Service Administrator, the benefits:
- Full training and ongoing support
- 25 days holiday increasing with service
- Company pension scheme
- Employee discount
- Private medical insurance
- Long-term opportunity within a growing local business
- Supportive and friendly team environment
Pure Human Resources Limited works in partnership with Roost Heating in providing Recruitment support. No applications from agencies please.
Junior Customer Service Representative in Winchester employer: Pure Human Resources
Roost Heating is an excellent employer, offering a supportive and friendly team environment in the picturesque rural setting of Winchester. With a commitment to employee growth, the company provides full training and ongoing support, alongside a competitive benefits package that includes 25 days of holiday, a pension scheme, and private medical insurance. This is a fantastic opportunity for individuals looking to kickstart their career in customer service within a reputable and growing local business.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Service Representative in Winchester
✨Tip Number 1
Get to know the company! Research Roost Heating and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves answering customer calls and emails, try role-playing with a friend or family member. This will help you feel more confident and prepared for real-life scenarios.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up at Roost Heating.
We think you need these skills to ace Junior Customer Service Representative in Winchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior Customer Service Representative role. Highlight any relevant skills or experiences that show off your friendly communication style and organisational abilities. We want to see how you fit into our supportive team!
Show Your Enthusiasm:Let your passion for customer service shine through in your application. Mention why you're excited about joining Roost Heating and how you can contribute to their reputation for reliability. A positive attitude goes a long way with us!
Keep It Clear and Concise:When writing your application, be clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like you'll be using with customers on the job!
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures it gets to the right place and helps us keep track of all applicants. We’re looking forward to seeing what you bring to the table!
How to prepare for a job interview at Pure Human Resources
✨Know the Company
Before your interview, take some time to research Roost Heating. Understand their services, values, and what makes them stand out in the plumbing and heating industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Junior Customer Service Representative, strong communication is key. Practice answering common customer service scenarios, focusing on being friendly and professional. Use clear language and demonstrate your ability to handle queries with confidence during the interview.
✨Highlight Your Organisational Skills
Since the role involves scheduling and maintaining records, be prepared to discuss how you stay organised. Share examples from your past experiences, even if they’re not directly related to customer service, to illustrate your attention to detail and ability to manage multiple tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows that you’re engaged and eager to learn more about the role and the company culture.
