At a Glance
- Tasks: Handle customer enquiries and support engineer schedules in a friendly team.
- Company: Join Roost Heating, a fast-growing plumbing and heating company.
- Benefits: Earn £10.75-£12.71 per hour with a competitive benefits package.
- Other info: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Kickstart your career in customer service with full training provided.
- Qualifications: No prior experience needed, just a passion for helping others.
The predicted salary is between 22 - 25 £ per hour.
Winchester, SO21 2DY (rural location)
Full time, permanent (8am-5pm)
Salary: £10.75-£12.71 per hour
Competitive benefits package
Supporting a growing local business built on service and reliability.
Our client, Roost Heating, is a fast-growing plumbing and heating company covering Winchester, Eastleigh, Romsey and the surrounding areas. Known for delivering reliable service and building strong customer relationships, the business continues to grow through reputation and customer trust.
They are now seeking a Junior Customer Service Administrator to join their friendly team and support the day-to-day coordination of customer enquiries, engineer schedules and administration. This is an excellent opportunity for someone looking to begin a career in administration or customer service within a supportive and growing business. Full training will be provided.
Junior Customer Service Administrator, the role:
- Answering incoming customer calls and responding to emails
- Booking annual servicing appointments and breakdown visits
- Supporting the scheduling of engineer diaries
Junior Customer Service Representative in Hampshire employer: Pure Human Resources
Roost Heating is an excellent employer that prioritises employee growth and development, offering full training for the Junior Customer Service Representative role. With a competitive benefits package and a supportive work culture, employees enjoy a friendly environment where they can thrive while contributing to a reputable local business in the picturesque setting of Winchester. Join us to be part of a team that values service, reliability, and strong customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Service Representative in Hampshire
✨Tip Number 1
Get to know the company before your interview! Research Roost Heating and understand their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Junior Customer Service Representative, you'll be interacting with customers daily. Try role-playing common customer scenarios with a friend to boost your confidence and improve your responses.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or helped someone out. This will demonstrate your ability to handle customer enquiries effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Junior Customer Service Representative in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Junior Customer Service Representative role. We want to see how your background fits with our friendly team and the customer-focused environment at Roost Heating.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're excited about this role and how you can contribute to our growing business. We love seeing genuine enthusiasm and a personal touch in applications.
Showcase Your Communication Skills:As a Junior Customer Service Representative, strong communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively. We appreciate clarity and professionalism!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Pure Human Resources
✨Know the Company
Before your interview, take some time to research Roost Heating. Understand their services, values, and what makes them stand out in the plumbing and heating industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Common Questions
Prepare for typical customer service interview questions, such as how you would handle a difficult customer or manage multiple tasks. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
As a Junior Customer Service Representative, strong communication is key. During the interview, demonstrate your ability to listen actively and respond clearly. You might even want to share examples of past experiences where you successfully resolved customer issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company.
