At a Glance
- Tasks: Assist customers with enquiries and support engineer schedules in a friendly team.
- Company: Join Roost Heating, a fast-growing plumbing and heating company known for reliability.
- Benefits: Enjoy competitive pay, 25 days holiday, and private medical insurance.
- Other info: Great opportunity for growth in a supportive local business.
- Why this job: Kickstart your career in customer service with full training and support.
- Qualifications: Friendly communication skills and a positive attitude are key; no experience needed.
The predicted salary is between 22 - 25 £ per hour.
Winchester, SO21 2DY (rural location)
Full time, permanent (8am-5pm)
Salary: £10.75-£12.71 per hour
Competitive benefits package
Supporting a growing local business built on service and reliability. Our client, Roost Heating, is a fast-growing plumbing and heating company covering Winchester, Eastleigh, Romsey and the surrounding areas. Known for delivering reliable service and building strong customer relationships, the business continues to grow through reputation and customer trust.
They are now seeking a Junior Customer Service Administrator to join their friendly team and support the day-to-day coordination of customer enquiries, engineer schedules and administration. This is an excellent opportunity for someone looking to begin a career in administration or customer service within a supportive and growing business. Full training will be provided.
Junior Customer Service Administrator, the role:
- Answering incoming customer calls and responding to emails
- Booking annual servicing appointments and breakdown visits
- Supporting the scheduling of engineer diaries and workloads
- Updating internal systems and maintaining accurate records
- Providing customers with updates regarding appointments and engineer visits
- Supporting engineers and the wider team with administration tasks
- Assisting with customer queries in a professional and friendly manner
- Supporting the smooth day-to-day running of the business
- Assisting with general administration duties as required
Junior Customer Service Administrator, the person:
- Friendly and confident communication skills
- Good organisational skills and attention to detail
- Basic PC and Microsoft Office skills
- Positive attitude and willingness to learn
- Able to work well within a busy team environment
- Reliable, proactive and customer-focused approach
- Comfortable working independently within a remote role
- Good local geographical knowledge of Winchester, Eastleigh, Romsey
No previous administration experience is required as full training will be provided.
Please note: Applicants should be based within the local area as applications from outside the region will not be considered. This is in a rural location so own transport is essential.
Junior Customer Service Administrator, the benefits:
- Full training and ongoing support
- 25 days holiday increasing with service
- Company pension scheme
- Employee discount
- Private medical insurance
- Long-term opportunity within a growing local business
- Supportive and friendly team environment
Junior Customer Service Representative in Winchester employer: Pure Human Resources Ltd
Roost Heating is an excellent employer, offering a supportive and friendly team environment where employees can thrive. With full training provided, competitive benefits including a company pension scheme and private medical insurance, and opportunities for career growth within a fast-growing local business, this role is perfect for those looking to start their journey in customer service. Located in the picturesque rural area of Winchester, employees enjoy a close-knit community atmosphere while contributing to a company known for its reliability and strong customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Service Representative in Winchester
✨Tip Number 1
Get to know the company before your interview! Research Roost Heating, their values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed tasks or schedules in the past. This will demonstrate that you can handle the busy environment at Roost Heating.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way as you kickstart your career in customer service.
We think you need these skills to ace Junior Customer Service Representative in Winchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior Customer Service Representative role. Highlight any relevant skills or experiences that show off your friendly communication style and organisational abilities.
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We love candidates who are eager to learn and grow, so don’t hesitate to express your excitement about joining a supportive team like ours!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure we can easily see how you fit the role and what you bring to the table.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll be one step closer to joining our fantastic team at Roost Heating!
How to prepare for a job interview at Pure Human Resources Ltd
✨Know the Company
Before your interview, take some time to research Roost Heating. Understand their services, values, and what makes them stand out in the plumbing and heating industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Junior Customer Service Representative, strong communication is key. During the interview, practice clear and friendly communication. You might be asked to role-play a customer interaction, so be prepared to demonstrate how you would handle inquiries or complaints with professionalism and empathy.
✨Highlight Your Organisational Skills
The role involves coordinating schedules and managing customer enquiries, so be ready to discuss any experiences that showcase your organisational skills. Whether it's managing your own time effectively or handling multiple tasks, share specific examples that illustrate your ability to stay organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Junior Customer Service Representative. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
