At a Glance
- Tasks: Provide essential admin support and coordinate projects in a dynamic office environment.
- Company: Join MC Controls, a leading HVAC control systems company with a focus on customer service.
- Benefits: Enjoy 25 days of annual leave, training opportunities, and a contributory pension scheme.
- Other info: Flexible working environment with opportunities for professional development.
- Why this job: Be part of a friendly team and grow your career in a supportive atmosphere.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 28500 - 28500 £ per year.
Our client, MC Controls is a privately owned business that specialises in the design, construction, supply, installation, commissioning and maintenance of HVAC control systems. They pride themselves on offering a high level of customer service and working on a wide range of projects – from large domestic properties through to schools, restaurants, health centres/hospitals, hotels, offices and even a few British Embassy buildings. Due to their continued growth, they are now looking for an organised and confident Office Administrator to join their team based in Bishops Waltham, Hampshire.
You will be responsible for day-to-day administrative support within the team.
Office Administrator, the role:- Provide comprehensive administrative support across the business
- Maintain customer records and documentation within the Simpro field service management system
- Coordinate service agreements, engineer schedules and project activities
- Liaise with engineers to ensure visits, paperwork and documentation are completed efficiently
- Communicate with customers regarding scheduled visits and service updates
- Review engineer paperwork, identifying and escalating any issues where required
- Manage incoming customer calls and emails, delivering a high standard of customer service
- Build strong relationships with customers, suppliers and internal stakeholders
- Raise purchase orders and manage supplier invoices
- Process invoicing, payment management and purchase order reconciliation
- Support credit card reconciliation and business expense management
- Assist with health & safety administration, company compliance and quality assurance processes
- Support HR administration, including onboarding, holiday records and company documentation
- Undertake general office administration to support the wider business
- Previous experience within an administration or business support role
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to manage multiple priorities
- High attention to detail and accuracy
- Confident using Microsoft Office, particularly Word and Excel
- Strong customer service skills with a professional telephone manner
- Comfortable learning new IT systems and software packages
- Able to work effectively under pressure and meet deadlines
- Positive, proactive and collaborative approach to work
- 25 days’ Annual Leave
- Ongoing training and opportunities for career progression
- Opportunity to work within a growing, friendly and flexible team
- Contributory Pension Scheme (following 3 months service)
- Free, on-site parking
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