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- Tasks: Lead scheduling and planning to optimise engineer resources and enhance service delivery.
- Company: Join Lee Fire & Security, a leader in fire protection and security systems.
- Benefits: Earn up to £35,000, enjoy 20 days leave, and benefit from a company pension.
- Why this job: Make a real impact in a dynamic team while ensuring customer satisfaction.
- Qualifications: Experience in scheduling or service operations with strong organisational skills.
- Other info: Friendly team culture with opportunities for professional growth.
The predicted salary is between 28000 - 42000 £ per year.
Senior Scheduler
Edmonton, London N9
Full time, permanent
Salary: Up to 35k DOE
Security Systems and Fire Safety for Businesses
With over 30 years of industry experience, Lee Fire & Security provides comprehensive fire protection, CCTV, and security systems across London and the Home Counties. Renowned for their technical expertise and exceptional customer service, they deliver fully compliant, high-quality solutions to commercial, residential, and public sector clients.
They are now seeking a proactive and detail-oriented Senior Scheduler to join their Operations team. This is a key role ensuring engineers are efficiently deployed, service standards are met, and customers receive a seamless experience.
Senior Scheduler, the role:
- Lead workforce scheduling and planning to ensure efficient use of engineer resources and adherence to SLAs
- Act as the main point of contact for scheduling queries, managing all daily coordination and incoming calls
- Issue and close maintenance and installation calls accurately, validating all engineer reports
- Analyse workload data, forecast demand, and implement proactive scheduling solutions to enhance performance
- Liaise with Operations, clients, and field teams to resolve issues and manage competing priorities
- Produce performance reports and track key operational KPIs
- Support the transition to a new job management system, ensuring accuracy and efficiency
- Identify potential cross-selling or upselling opportunities during client interactions
- Manage and reduce return visits through proactive collaboration with other departments
Senior Scheduler, the person:
- Previous experience in scheduling, workforce coordination, or service operations (ideally within fire and security or a similar field service environment)
- Strong organisational skills with the ability to balance multiple priorities under pressure
- Excellent communication and customer service skills, confident liaising with engineers and clients
- Analytical mindset with experience using scheduling or job management software
- Proactive and solutions-focused approach, with strong attention to detail
- Team player with a commitment to service quality and operational excellence
Senior Scheduler, the benefits:
- Competitive salary up to £35,000 per annum
- Company pension scheme
- 20 days annual leave
- Free on-site parking
- Friendly, professional team culture
- Opportunities to contribute to ongoing business improvements
Pure Human Resources Limited works in partnership with Lee Security in providing recruitment support. No applications from agencies please.
Senior Scheduler employer: Pure Human Resources Ltd
Contact Detail:
Pure Human Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Scheduler
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Let them know you're on the lookout for a Senior Scheduler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for scheduling roles and practice your answers. Highlight your organisational skills and experience with job management software, as these are key for the Senior Scheduler position.
✨Tip Number 3
Show off your analytical side! Be ready to discuss how you've used data to improve scheduling efficiency in past roles. This will demonstrate your proactive approach and attention to detail, which are crucial for this job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and workforce coordination. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Scheduler role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Communication Skills: Since this role involves liaising with engineers and clients, make sure your application reflects your strong communication abilities. We love candidates who can convey their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pure Human Resources Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of scheduling and workforce coordination, especially in the fire and security sector. Brush up on relevant software tools and be ready to discuss how you've used them in past roles.
✨Show Off Your Organisational Skills
Prepare examples that showcase your ability to manage multiple priorities under pressure. Think of specific situations where you successfully balanced competing demands and how you ensured service standards were met.
✨Communicate Like a Pro
Since this role involves liaising with engineers and clients, practice clear and confident communication. Be ready to demonstrate your customer service skills and how you handle scheduling queries or conflicts.
✨Be Solutions-Focused
During the interview, highlight your proactive approach to problem-solving. Share instances where you identified issues and implemented effective scheduling solutions, showing that you can enhance performance and reduce return visits.
