Job Description
ITSM Software Consultant
Permanent, full time (flexible)
Location: WFH/visits to customers sites
Salary: up to £50,000 pa (depending on experience)
Transforming Service Management
Our client, iService Solutions are a UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions.
Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team.
ITSM Software Consultant, the role:
- Working directly with the customers to understand their needs - building relationships and managing their expectations
- Proposing solutions and delivering best practise to clients business problems
- Leading the technical delivery (configuration) of customers HaloITSM, HaloCRM and HaloPSA implementations
- Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements
- Challenging customer requirements where necessary
Training on specific HaloITSM, HaloPSA and HaloCRM technology will be given where necessary.
ITSM Software Consultant, the person:
- Solid technical experience integrating or administering business software solutions such as ITSM, CRM or ERP systems.
- Capable of working within key business projects
- Knowledge of producing technical and customer facing documentation
- Excellent time management skills with a can-do and pro-active attitude
- Team player with the ability to work within project teams (both internally and within customer environment)
- Quick learner, competent of maintaining a diverse workload in a fast-paced environment
- A high level of interpersonal and communications skills
- Full UK driving license
Desirable:
- ITIL v2 or v3 Foundation Certification
- Halo platform (HaloITSM, HaloPSA or HaloCRM) experience/certification
ITSM Software Consultant, the benefits:
- Opportunity to join a vibrant and engaging team and friendly working environment
- Discretionary bonus
- Flexible working hours project focused
- Long term relationship
- Remote-based work
- Life Insurance
- Employer pension scheme
- 23 days annual leave plus bank holidays
Pure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies please.
ITSM Software Consultant in Luton employer: Pure Human Resources Ltd
Stewart Signs is an exceptional employer, offering a dynamic work culture that values collaboration and innovation in the heart of Chandlers Ford. With over 60 years of industry experience, employees benefit from competitive salaries, comprehensive training, and ample opportunities for professional growth, making it a rewarding place to build a career in building maintenance.
