At a Glance
- Tasks: Engage with customers to understand needs and deliver tailored ITSM solutions.
- Company: Join iService Solutions, a leading UK-based Service Management company.
- Benefits: Enjoy flexible hours, remote work, and a vibrant team culture.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real impact in transforming service management on a global scale.
- Qualifications: Experience with ITSM, CRM, or ERP systems; strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
ITSM Software Consultant Permanent, full time (flexible) Location: WFH/visits to customers' sites Salary: up to £50,000 pa (depending on experience) “Transforming Service Management” Our client, iService Solutions are a UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team. ITSM Software Consultant, the role: Working directly with the customers to understand their needs - building relationships and managing their expectations Proposing solutions and delivering best practise to clients' business problems Leading the technical delivery (configuration) of customers HaloITSM, HaloCRM and HaloPSA implementations Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements Challenging customer requirements where necessary Training on specific HaloITSM, HaloPSA and HaloCRM technology will be given where necessary. ITSM Software Consultant, the person: Solid technical experience integrating or administering business software solutions such as ITSM, CRM or ERP systems. Capable of working within key business projects Knowledge of producing technical and customer facing documentation Excellent time management skills with a can-do and pro-active attitude Team player with the ability to work within project teams (both internally and within customer environment) Quick learner, competent of maintaining a diverse workload in a fast-paced environment A high level of interpersonal and communications skills Full UK driving license Desirable: ITIL v2 or v3 Foundation Certification Halo platform (HaloITSM, HaloPSA or HaloCRM) experience/certification ITSM Software Consultant, the benefits: Opportunity to join a vibrant and engaging team and friendly working environment Discretionary bonus Flexible working hours – project focused Long term relationship Remote-based work Life Insurance Employer pension scheme 23 days' annual leave plus bank holidays Pure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies please. JBRP1_UKTJ
ITSM Software Consultant in Bournemouth employer: Pure Human Resources Ltd
Social Finance is an exceptional employer, dedicated to making a meaningful impact on society through data-driven solutions. Located in the vibrant area of London Bridge, we offer a flexible and hybrid working environment that promotes work-life balance, alongside generous benefits such as a healthcare cash plan, mental health support, and a robust pension scheme. Our collaborative culture fosters professional growth and encourages innovative thinking, making it an ideal place for those passionate about using data and technology to improve lives.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Software Consultant in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially around ITSM solutions. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of an ITSM Software Consultant. Highlight your technical experience and how you can contribute to transforming service management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at iService Solutions.
We think you need these skills to ace ITSM Software Consultant in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ITSM Software Consultant role. Highlight your relevant experience with ITSM, CRM, or ERP systems, and don’t forget to showcase your technical skills and any certifications you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your passion for service management and how your skills align with what iService Solutions is looking for.
Showcase Your Soft Skills:Don’t just focus on technical skills; make sure to highlight your interpersonal and communication skills too. We want to see that you can build relationships and manage expectations effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our vibrant team!
How to prepare for a job interview at Pure Human Resources Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to ITSM, CRM, and ERP systems. Be ready to discuss your experience with these tools and how you've integrated or administered them in past roles. This will show that you’re not just a good fit for the role but also passionate about the technology.
✨Build Rapport
Since this role involves working closely with customers, practice building rapport during your interview. Think of ways to demonstrate your interpersonal skills and how you can manage customer expectations effectively. A friendly, approachable attitude can go a long way!
✨Prepare for Scenarios
Expect scenario-based questions where you might need to propose solutions to common business problems. Prepare examples from your past experiences where you’ve successfully tackled similar challenges. This will highlight your problem-solving skills and ability to deliver best practices.
✨Show Your Team Spirit
As a team player, be ready to discuss how you’ve collaborated within project teams before. Share specific examples of how you contributed to team success and how you handle diverse workloads in fast-paced environments. This will demonstrate that you can thrive in their dynamic setting.
