At a Glance
- Tasks: Engage with clients to understand needs and deliver tailored ITSM solutions.
- Company: Join iService Solutions, a leading UK company in Service Management.
- Benefits: Enjoy flexible hours, remote work, and a vibrant team culture.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real impact by transforming service management for global clients.
- Qualifications: Experience with ITSM, CRM, or ERP systems and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
ITSM Software Consultant Permanent, full time (flexible) Location: WFH/visits to customers' sites Salary: up to £50,000 pa (depending on experience) “Transforming Service Management” Our client, iService Solutions are a UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team. ITSM Software Consultant, the role: Working directly with the customers to understand their needs - building relationships and managing their expectations Proposing solutions and delivering best practise to clients' business problems Leading the technical delivery (configuration) of customers HaloITSM, HaloCRM and HaloPSA implementations Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements Challenging customer requirements where necessary Training on specific HaloITSM, HaloPSA and HaloCRM technology will be given where necessary. ITSM Software Consultant, the person: Solid technical experience integrating or administering business software solutions such as ITSM, CRM or ERP systems. Capable of working within key business projects Knowledge of producing technical and customer facing documentation Excellent time management skills with a can-do and pro-active attitude Team player with the ability to work within project teams (both internally and within customer environment) Quick learner, competent of maintaining a diverse workload in a fast-paced environment A high level of interpersonal and communications skills Full UK driving license Desirable: ITIL v2 or v3 Foundation Certification Halo platform (HaloITSM, HaloPSA or HaloCRM) experience/certification ITSM Software Consultant, the benefits: Opportunity to join a vibrant and engaging team and friendly working environment Discretionary bonus Flexible working hours – project focused Long term relationship Remote-based work Life Insurance Employer pension scheme 23 days' annual leave plus bank holidays Pure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies please. JBRP1_UKTJ
ITSM Software Consultant in York employer: Pure Human Resources Ltd
Social Finance is an exceptional employer, dedicated to making a meaningful impact on society through data-driven solutions. Located in the vibrant area of London Bridge, we offer a flexible and hybrid working environment that promotes work-life balance, alongside generous benefits such as a healthcare cash plan, mental health support, and a robust pension scheme. Our collaborative culture fosters professional growth and encourages innovative thinking, making it an ideal place for those passionate about using data and technology to improve lives.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Software Consultant in York
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in ITSM. This will help you tailor your answers and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of an ITSM Software Consultant. Highlight your technical experience and how you can contribute to their projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace ITSM Software Consultant in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ITSM Software Consultant role. Highlight your relevant experience with ITSM, CRM, or ERP systems, and don’t forget to showcase your technical skills and any certifications you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service management and how your skills align with what iService Solutions is looking for. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled business problems in the past. This will demonstrate your ability to propose solutions and deliver best practices, which is key for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Pure Human Resources Ltd
✨Know Your Stuff
Make sure you brush up on ITSM, CRM, and ERP systems before the interview. Familiarise yourself with the specific software solutions mentioned in the job description, especially HaloITSM. This will show that you're not just a candidate, but someone who genuinely understands the tools they'll be working with.
✨Showcase Your Communication Skills
Since the role involves building relationships with customers, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer expectations or resolved issues in the past. This will demonstrate your interpersonal skills and ability to work within project teams.
✨Prepare for Technical Questions
Expect questions about technical delivery and configuration. Be ready to discuss your experience with integrating business software solutions and producing documentation. Think of specific scenarios where you’ve led a project or solved a complex problem, as these will highlight your capabilities.
✨Emphasise Your Proactive Attitude
The job calls for a can-do attitude and excellent time management skills. Share instances where you took initiative or went above and beyond to meet a deadline. This will help convey that you’re not just a team player, but also someone who thrives in a fast-paced environment.
