At a Glance
- Tasks: Engage with clients to understand needs and deliver tailored ITSM solutions.
- Company: Join iService Solutions, a leading UK company in Service Management.
- Benefits: Enjoy flexible hours, remote work, and a vibrant team culture.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real impact by transforming service management for global clients.
- Qualifications: Experience with ITSM, CRM, or ERP systems and strong communication skills.
The predicted salary is between 32000 - 40000 £ per year.
ITSM Software Consultant Permanent, full time (flexible) Location: WFH/visits to customers' sites Salary: up to £50,000 pa (depending on experience) “Transforming Service Management” Our client, iService Solutions are a UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team. ITSM Software Consultant, the role: Working directly with the customers to understand their needs - building relationships and managing their expectations Proposing solutions and delivering best practise to clients' business problems Leading the technical delivery (configuration) of customers HaloITSM, HaloCRM and HaloPSA implementations Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements Challenging customer requirements where necessary Training on specific HaloITSM, HaloPSA and HaloCRM technology will be given where necessary. ITSM Software Consultant, the person: Solid technical experience integrating or administering business software solutions such as ITSM, CRM or ERP systems. Capable of working within key business projects Knowledge of producing technical and customer facing documentation Excellent time management skills with a can-do and pro-active attitude Team player with the ability to work within project teams (both internally and within customer environment) Quick learner, competent of maintaining a diverse workload in a fast-paced environment A high level of interpersonal and communications skills Full UK driving license Desirable: ITIL v2 or v3 Foundation Certification Halo platform (HaloITSM, HaloPSA or HaloCRM) experience/certification ITSM Software Consultant, the benefits: Opportunity to join a vibrant and engaging team and friendly working environment Discretionary bonus Flexible working hours – project focused Long term relationship Remote-based work Life Insurance Employer pension scheme 23 days' annual leave plus bank holidays Pure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies please. JBRP1_UKTJ
ITSM Software Consultant in Leicester employer: Pure Human Resources Ltd
Social Finance is an exceptional employer, dedicated to making a meaningful impact on society through data-driven solutions. Located in the vibrant area of London Bridge, we offer a flexible and hybrid working environment that promotes work-life balance, alongside generous benefits such as a healthcare cash plan, mental health support, and a robust pension scheme. Our collaborative culture fosters professional growth and encourages innovative thinking, making it an ideal place for those passionate about using data and technology to improve lives.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Software Consultant in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. Building connections can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can display your projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their needs, especially in ITSM and customer relations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly.
We think you need these skills to ace ITSM Software Consultant in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the ITSM Software Consultant role. Highlight your experience with ITSM, CRM, or ERP systems and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service management and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled business problems in the past. We’re looking for resourceful and creative thinkers who can propose solutions and manage customer expectations effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Pure Human Resources Ltd
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management principles and practices. Familiarise yourself with the HaloITSM platform and be ready to discuss how you've used similar software in past roles. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled business problems in previous positions. Think about specific scenarios where you proposed solutions or improved processes. This will demonstrate your ability to manage customer expectations and deliver best practices effectively.
✨Practice Your Communication Skills
Since this role involves building relationships with customers, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you explain technical concepts in a way that's easy for non-technical stakeholders to understand.
✨Be Ready to Discuss Documentation
As an ITSM Software Consultant, you'll need to produce both technical and customer-facing documentation. Prepare to talk about your experience in creating design specifications and any relevant documentation you've worked on. Highlight your attention to detail and how it contributes to successful project outcomes.
