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- Tasks: Drive customer engagement and support the adoption of innovative digital health solutions.
- Company: Holmusk, a global leader in transforming behavioural health through technology.
- Benefits: Competitive salary, performance bonuses, generous holiday allowance, and a supportive culture.
- Why this job: Make a real difference in mental health care and improve patient outcomes.
- Qualifications: Experience in mental health services and strong project management skills.
- Other info: Remote role with opportunities for travel and professional growth.
The predicted salary is between 45000 - 55000 £ per year.
Location: UK (Remote)
Salary: £45,000 - £55,000 per annum DOE + annual performance bonus
Our client, Holmusk, is on a mission to transform the lives of people living with behavioural health conditions and chronic disease through evidence-driven medicine. With headquarters in Singapore and New York and a growing global footprint, Holmusk develops digital solutions that advance healthcare innovation, research, and clinical practice, including the world's largest real-world evidence platform for behavioural health.
Following continued growth of its NHS-adopted mental health caseload management and decision-support solution, Holmusk is seeking a passionate and driven Customer Success & Engagement Manager to support successful implementation and adoption across UK mental health services. This role is central to ensuring customers achieve maximum value from Holmusk's digital solution. You will work closely with NHS managers, frontline clinical teams, and Holmusk's internal clinical specialists to support training, adoption, and long-term engagement. Reporting directly to the Director of Clinical Engagement, you will play a key role in scaling the solution across NHS Trusts and embedding it into routine clinical practice.
Customer Success & Engagement Manager, the role:
- Drive adoption, engagement, and sustained usage of Holmusk's digital solution across NHS customer sites
- Partner with Holmusk's Clinical Team to deliver training, onboarding, and ongoing support
- Build strong relationships with NHS operational, clinical, and leadership stakeholders
- Support change and transformation initiatives to embed the solution into day-to-day workflows
- Monitor usage, adoption, and outcomes, communicating impact and benefits to stakeholders
- Contribute to continuous improvement across product delivery, implementation, and customer experience
- Ensure compliance with data protection policies, processes, and governance requirements
- Support evaluation and reporting activity to demonstrate measurable improvements in care delivery
Customer Success and Engagement Manager, the person:
- Experience working in or alongside Mental Health Services, ideally within the NHS, private healthcare, voluntary sector, or health technology
- Background in digital adoption, transformation, implementation, or customer success roles
- Strong understanding of the pressures facing frontline mental health services
- Confident engaging, presenting, and collaborating with clinical and operational stakeholders
- Able to identify and overcome adoption barriers while focusing on measurable patient outcomes
- Strong organisational and project management skills, comfortable in fast-paced environments
- High attention to detail with a pragmatic, can-do approach
- Experience working with sensitive data, such as NHS patient information
- Willingness to travel for customer visits and team meet-ups when required
Desirable Experience:
- Implementing digital healthcare solutions
- Working with ISO27001, Cyber Essentials, or the NHS DSP Toolkit
- Customer solutions, implementation, training, or enablement roles
Customer Success and Engagement Manager, the benefits:
- Opportunity to shape and influence Holmusk's customer success approach across the NHS
- Direct impact on patient outcomes and frontline mental health care delivery
- A collaborative, flexible, and supportive working culture
- Exposure to innovative healthcare technology at scale
- Generous holiday allowance plus additional company days for national holidays
- Annual performance-based company bonus
Pure Human Resources Limited works in partnership with Holmusk in providing Recruitment support. No applications from agencies please.
Customer Success & Engagement Manager (UK) employer: Pure Human Resources Ltd
Contact Detail:
Pure Human Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Engagement Manager (UK)
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those connected to NHS services. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show your passion for customer success! When you get the chance to speak with potential employers, share your enthusiasm for helping others and improving patient outcomes. It’s all about making that personal connection.
✨Tip Number 3
Prepare for interviews by understanding Holmusk’s mission and values. Tailor your responses to show how your experience aligns with their goals in transforming behavioural health. We want to see that you’re on board with their vision!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success & Engagement Manager (UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success & Engagement Manager role. Highlight your experience in mental health services and digital adoption, as this will show us you understand the unique challenges of the NHS.
Showcase Your Skills: We want to see your strong organisational and project management skills shine through. Use specific examples from your past roles to demonstrate how you've successfully driven engagement and adoption in similar environments.
Be Personable: This role is all about building relationships, so let your personality come through in your application. Share your passion for improving patient outcomes and how you’ve collaborated with clinical teams in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Holmusk.
How to prepare for a job interview at Pure Human Resources Ltd
✨Know Your Stuff
Make sure you understand Holmusk's mission and the specifics of their digital solutions. Familiarise yourself with the challenges faced by NHS mental health services, as this will help you demonstrate your knowledge and passion during the interview.
✨Showcase Your Experience
Prepare to discuss your previous roles in customer success or digital adoption, especially within healthcare. Be ready to share specific examples of how you've driven engagement and supported change initiatives, as this will highlight your suitability for the role.
✨Build Rapport
Since you'll be working closely with NHS stakeholders, practice building rapport. Think about how you can connect with clinical teams and managers, and prepare some questions that show your interest in their work and challenges.
✨Be Data-Driven
Holmusk values evidence-driven medicine, so be prepared to discuss how you've used data to measure success in past roles. Bring examples of how you've monitored usage and outcomes, and how you've communicated these impacts to stakeholders.
