At a Glance
- Tasks: Collaborate with clients to deliver innovative ITSM solutions and manage expectations.
- Company: Join iService Solutions, a leader in global Service Management implementation.
- Benefits: Enjoy flexible hours, remote work, and a vibrant team culture.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real impact by transforming service management for diverse clients.
- Qualifications: Experience with ITSM, CRM, or ERP systems and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Permanent, full time (flexible)
Location: WFH/visits to customers sites
Salary: up to £50,000 pa (depending on experience)
Transforming Service Management
Our client, iService Solutions are a UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long term, honest and open relationships with their customers. They are experts in the design, execution, configuration and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions.
Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team.
ITSM Software Consultant, the role:
- Working directly with the customers to understand their needs - building relationships and managing their expectations
- Proposing solutions and delivering best practice to clients' business problems
- Leading the technical delivery (configuration) of customers HaloITSM, HaloCRM and HaloPSA implementations
- Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements
- Challenging customer requirements where necessary
- Training on specific HaloITSM, HaloPSA and HaloCRM technology will be given where necessary.
ITSM Software Consultant, the person:
- Solid technical experience integrating or administering business software solutions such as ITSM, CRM or ERP systems.
- Capable of working within key business projects
- Knowledge of producing technical and customer facing documentation
- Excellent time management skills with a can-do and pro-active attitude
- Team player with the ability to work within project teams (both internally and within customer environment)
- Quick learner, competent of maintaining a diverse workload in a fast-paced environment
- A high level of interpersonal and communications skills
- Full UK driving license
Desirable:
- ITIL v2 or v3 Foundation Certification
- Halo platform (HaloITSM, HaloPSA or HaloCRM) experience/certification
ITSM Software Consultant, the benefits:
- Opportunity to join a vibrant and engaging team and friendly working environment
- Discretionary bonus
- Flexible working hours project focused
- Long term relationship
- Remote-based work
- Life Insurance
- Employer pension scheme
- 23 days annual leave plus bank holidays
Pure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies please.
ITSM Software Consultant in Crawley employer: Pure Human Resources Ltd
Stewart Signs is an exceptional employer, offering a dynamic work culture that values collaboration and innovation in the heart of Chandlers Ford. With over 60 years of industry experience, employees benefit from competitive salaries, comprehensive training, and ample opportunities for professional growth, making it a rewarding place to build a career in building maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Software Consultant in Crawley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pure Human Resources Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pure Human Resources Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pure Human Resources Ltd!
✨Direct Apply to Pure Human Resources Ltd
Let's not forget to apply directly through the Pure Human Resources Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM Software Consultant in Crawley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pure Human Resources Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pure Human Resources Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pure Human Resources Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
