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- Tasks: Be the go-to person for communication between tutors, parents, and councils.
- Company: Join ABC Education, a trusted provider of high-quality tutoring services across the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and a supportive work environment.
- Why this job: Make a real impact on students' lives while working in a friendly team.
- Qualifications: Administrative experience and strong communication skills are essential; education sector experience is a plus.
- Other info: Flexible hours during school holidays and free onsite parking available.
The predicted salary is between 21000 - 25000 £ per year.
Client Liaison Officer
Bordon, Hampshire
Full time, permanent
Hours: MondayThursday 9am5pm, Friday 9am4pm (term-time).
During school holidays: Tuesday & Thursday 9am5pm (Hampshire term dates)
Salary: £24,843.08
Competitive benefits package
Inspiring every child to reach their full potential through tailored tutoring.
Our client, ABC Education is a trusted provider of high-quality tutoring and education services across the UK, working closely with schools, local authorities, parents, and tutors to deliver outstanding support to students. They pride themselves on their collaborative, student-focused approach, ensuring that every learner has the opportunity to thrive.
They are seeking a proactive and organised Client Liaison Officer to join their friendly office-based team in Bordon. This role is at the heart of the organisation, ensuring smooth communication between tutors, case workers, parents, councils, and other key stakeholders. Youll balance administrative efficiency with a warm, professional approach to client and customer service.
Client Liaison Officer, the role:
- Act as the main point of contact for tutors, case workers, parents, and other stakeholders, ensuring clear and timely communication.
- Manage tutor schedules, confirm packages, and handle new work opportunities or adjustments.
- Check attendance reports weekly, investigate missed sessions, and produce monthly attendance figures by county.
- Respond to new referrals, prepare quotes, and update records on internal systems (including TutorCruncher).
- Track the progress of each referral, liaising with parents, case workers, and professionals to ensure smooth delivery.
- Upload and maintain key documents such as EHCPs, risk assessments, contracts, and student files.
- Match tutors to projects and complete all associated referral paperwork.
- Provide initial contact and welcome communications to parents and carers.
- Support the smooth running of the office by answering calls, responding to queries, and scheduling meetings.
- Ensure accurate record-keeping and compliance with council contracts and organisational procedures.
Client Liaison Officer, the person:
- Proven administrative experience, ideally in a busy, client-facing environment.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills, with a professional and empathetic approach.
- Confidence in using IT systems, particularly CRM or workflow software.
- A proactive, solution-focused attitude with the ability to work independently.
- Experience in the education or service sector (desirable but not essential).
Client Liaison Officer, the benefits:
- Competitive salary of £24,843.08 per annum.
- Bonus scheme for exceeding monthly targets.
- 2-day working week during school holidays.
- Statuatory pension.
- Free onsite parking.
- Supportive, friendly working environment.
Pure Human Resources Limited works in partnership with ABC Education in providing Recruitment support. No applications from agencies please.
All candidates must complete an enhanced DBS check on the update service before commencement of contract due to the nature of the work.
Client Liaison Officer in Bordon employer: Pure Human Resources Ltd
Contact Detail:
Pure Human Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Officer in Bordon
✨Tip Number 1
Familiarise yourself with the education sector, especially tutoring services. Understanding the challenges and needs of tutors, parents, and students will help you communicate effectively and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple priorities in previous roles. Be ready to discuss specific situations where your proactive approach made a difference.
✨Tip Number 3
Brush up on your IT skills, particularly with CRM systems like TutorCruncher. If you have experience with similar software, be prepared to discuss how you used it to improve efficiency or communication in past positions.
✨Tip Number 4
Prepare to demonstrate your communication skills through role-play scenarios during the interview. Practising how you would handle various client interactions can help you stand out as a warm and professional candidate.
We think you need these skills to ace Client Liaison Officer in Bordon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and showcases your organisational skills. Emphasise any client-facing roles you've had, particularly in education or service sectors.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention your proactive attitude and how you can contribute to smooth communication between stakeholders.
Showcase Communication Skills: In your application, provide examples of your strong written and verbal communication skills. Highlight situations where you successfully managed multiple priorities or resolved client queries.
Research ABC Education: Familiarise yourself with ABC Education's mission and values. Understanding their approach to tutoring and education services will help you align your application with their goals.
How to prepare for a job interview at Pure Human Resources Ltd
✨Show Your Organisational Skills
As a Client Liaison Officer, you'll need to juggle multiple tasks. Be prepared to discuss your experience in managing schedules and prioritising tasks effectively. Use specific examples from your past roles to demonstrate your organisational prowess.
✨Communicate Clearly and Warmly
This role requires excellent communication skills. Practice articulating your thoughts clearly and maintaining a warm tone. Consider role-playing with a friend to refine your approach, ensuring you come across as both professional and approachable.
✨Familiarise Yourself with Relevant Software
Since the job involves using IT systems like CRM or workflow software, it’s beneficial to familiarise yourself with these tools beforehand. If you have experience with similar software, be ready to discuss how you used it to improve efficiency in your previous roles.
✨Demonstrate a Proactive Attitude
The ideal candidate is proactive and solution-focused. Prepare to share examples of how you've taken initiative in past positions, whether it's resolving client issues or improving processes. This will show that you're not just reactive but also forward-thinking.
