At a Glance
- Tasks: Be the go-to person for communication between tutors, parents, and councils.
- Company: Join ABC Education, a leader in high-quality tutoring across the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and a 2-day work week during holidays.
- Other info: Must complete an enhanced DBS check before starting.
- Why this job: Make a real impact on students' lives while working in a supportive team.
- Qualifications: Administrative experience and strong communication skills are key; education sector experience is a plus.
The predicted salary is between 20400 - 21000 £ per year.
Overview
Our client, ABC Education is a trusted provider of high-quality tutoring and education services across the UK, working closely with schools, local authorities, parents, and tutors to deliver outstanding support to students. They pride themselves on their collaborative, student-focused approach, ensuring that every learner has the opportunity to thrive.
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Role
They are seeking a proactive and organised Client Liaison Officer to join their friendly office-based team in Bordon. This role is at the heart of the organisation, ensuring smooth communication between tutors, case workers, parents, councils, and other key stakeholders. You’ll balance administrative efficiency with a warm, professional approach to client and customer service.
Client Liaison Officer, the role:
- Act as the main point of contact for tutors, case workers, parents, and other stakeholders, ensuring clear and timely communication.
- Manage tutor schedules, confirm packages, and handle new work opportunities or adjustments.
- Check attendance reports weekly, investigate missed sessions, and produce monthly attendance figures by county.
- Respond to new referrals, prepare quotes, and update records on internal systems (including TutorCruncher).
- Track the progress of each referral, liaising with parents, case workers, and professionals to ensure smooth delivery.
- Upload and maintain key documents such as EHCPs, risk assessments, contracts, and student files.
- Match tutors to projects and complete all associated referral paperwork.
- Provide initial contact and welcome communications to parents and carers.
- Support the smooth running of the office by answering calls, responding to queries, and scheduling meetings.
- Ensure accurate record-keeping and compliance with council contracts and organisational procedures.
Client Liaison Officer, the person:
- Proven administrative experience, ideally in a busy, client-facing environment.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills, with a professional and empathetic approach.
- Confidence in using IT systems, particularly CRM or workflow software.
- A proactive, solution-focused attitude with the ability to work independently.
- Experience in the education or service sector (desirable but not essential).
Client Liaison Officer, the benefits:
- Competitive salary of 24-25k per annum.
- Bonus scheme for exceeding monthly targets.
- 2-day working week during school holidays.
- Statuatory pension.
- Free onsite parking.
- Supportive, friendly working environment.
Pure Human Resources Limited works in partnership with ABC Education in providing Recruitment support. No applications from agencies please.
All candidates must complete an enhanced DBS check on the update service before commencement of contract due to the nature of the work.
Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Administrative and Customer Service
- Industries: Education
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Client Liaison Officer employer: Pure Human Resources Ltd
Social Finance is an exceptional employer, dedicated to making a meaningful impact on society through data-driven solutions. Located in the vibrant area of London Bridge, we offer a flexible and hybrid working environment that promotes work-life balance, alongside generous benefits such as a healthcare cash plan, mental health support, and a robust pension scheme. Our collaborative culture fosters professional growth and encourages innovative thinking, making it an ideal place for those passionate about using data and technology to improve lives.
StudySmarter Expert Advice🤫
We think this is how you could land Client Liaison Officer
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Pure Human Resources Ltd looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Client Liaison Officer at Pure Human Resources Ltd, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Client Liaison Officer
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Pure Human Resources Ltd, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Pure Human Resources Ltd and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Pure Human Resources Ltd
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Pure Human Resources Ltd might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Pure Human Resources Ltd.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
