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For Companies At a Glance
- Tasks: Be the go-to person for communication between tutors, parents, and councils.
- Company: Join ABC Education, a leader in high-quality tutoring across the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and a 2-day work week during holidays.
- Why this job: Make a real impact on students' lives while working in a supportive team.
- Qualifications: Administrative experience and strong communication skills are key; education sector experience is a plus.
- Other info: Must complete an enhanced DBS check before starting.
The predicted salary is between 20400 - 21000 £ per year.
Overview
Our client, ABC Education is a trusted provider of high-quality tutoring and education services across the UK, working closely with schools, local authorities, parents, and tutors to deliver outstanding support to students. They pride themselves on their collaborative, student-focused approach, ensuring that every learner has the opportunity to thrive.
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Role
They are seeking a proactive and organised Client Liaison Officer to join their friendly office-based team in Bordon. This role is at the heart of the organisation, ensuring smooth communication between tutors, case workers, parents, councils, and other key stakeholders. You’ll balance administrative efficiency with a warm, professional approach to client and customer service.
Client Liaison Officer, the role:
- Act as the main point of contact for tutors, case workers, parents, and other stakeholders, ensuring clear and timely communication.
- Manage tutor schedules, confirm packages, and handle new work opportunities or adjustments.
- Check attendance reports weekly, investigate missed sessions, and produce monthly attendance figures by county.
- Respond to new referrals, prepare quotes, and update records on internal systems (including TutorCruncher).
- Track the progress of each referral, liaising with parents, case workers, and professionals to ensure smooth delivery.
- Upload and maintain key documents such as EHCPs, risk assessments, contracts, and student files.
- Match tutors to projects and complete all associated referral paperwork.
- Provide initial contact and welcome communications to parents and carers.
- Support the smooth running of the office by answering calls, responding to queries, and scheduling meetings.
- Ensure accurate record-keeping and compliance with council contracts and organisational procedures.
Client Liaison Officer, the person:
- Proven administrative experience, ideally in a busy, client-facing environment.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills, with a professional and empathetic approach.
- Confidence in using IT systems, particularly CRM or workflow software.
- A proactive, solution-focused attitude with the ability to work independently.
- Experience in the education or service sector (desirable but not essential).
Client Liaison Officer, the benefits:
- Competitive salary of 24-25k per annum.
- Bonus scheme for exceeding monthly targets.
- 2-day working week during school holidays.
- Statuatory pension.
- Free onsite parking.
- Supportive, friendly working environment.
Pure Human Resources Limited works in partnership with ABC Education in providing Recruitment support. No applications from agencies please.
All candidates must complete an enhanced DBS check on the update service before commencement of contract due to the nature of the work.
Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Administrative and Customer Service
- Industries: Education
Referrals increase your chances of interviewing at Pure Human Resources Ltd by 2x
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Client Liaison Officer employer: Pure Human Resources Ltd
Contact Detail:
Pure Human Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Officer
✨Tip Number 1
Familiarise yourself with the education sector, especially tutoring services. Understanding the challenges and needs of students, parents, and tutors will help you communicate effectively and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple priorities in previous roles. Be ready to discuss specific situations where your proactive approach made a difference in client satisfaction or operational efficiency.
✨Tip Number 3
Brush up on your IT skills, particularly with CRM systems like TutorCruncher. If you have experience with similar software, be prepared to talk about it and how it can enhance communication and record-keeping in the role.
✨Tip Number 4
Prepare to demonstrate your communication skills through role-play scenarios during the interview. Practising how you would handle various client interactions can help you convey your empathetic and professional approach effectively.
We think you need these skills to ace Client Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and showcases your organisational skills. Emphasise any previous roles in client-facing environments, particularly in education or service sectors.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention your proactive attitude and ability to manage multiple priorities, as well as your strong communication skills.
Showcase Relevant Skills: In your application, specifically mention your confidence in using IT systems, especially CRM or workflow software. Provide examples of how you've used these skills in past roles to improve efficiency.
Highlight Your Approach: Demonstrate your professional and empathetic approach to client service in your application. Use specific examples to illustrate how you have successfully communicated with various stakeholders in previous positions.
How to prepare for a job interview at Pure Human Resources Ltd
✨Showcase Your Communication Skills
As a Client Liaison Officer, clear communication is key. Be prepared to demonstrate your ability to convey information effectively, both verbally and in writing. Use examples from your past experiences where you successfully managed communications between different stakeholders.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. During the interview, discuss how you prioritise tasks and manage multiple responsibilities. Share specific instances where your organisational skills led to successful outcomes in a busy environment.
✨Demonstrate Proactivity and Problem-Solving
Employers are looking for a proactive attitude. Prepare to discuss situations where you identified issues before they escalated and took initiative to resolve them. This will show that you can work independently and contribute positively to the team.
✨Familiarise Yourself with Relevant Software
Confidence in using IT systems is crucial for this position. Before the interview, brush up on any CRM or workflow software you’ve used in the past. If you have experience with TutorCruncher or similar systems, be sure to mention it, as it will give you an edge.
